Call Center Representative Jobs in North Carolina
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
NORTH CAROLINA only - Work at Home Fundraising/Sales Call Center Representative
- Denton, NC
- 6 hours ago
- Denton, NC
- 6 hours ago
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...
Schedule: Monday - Friday 11:30am - 8:00pm Our Inside Sales Team plays a critical role in West Shore Home's mission of Bringing Happiness to Every Home! As the first point of contact for our...
Insight Global is looking for a Contact Center Representative to join one of our major healthcare clients. These individuals will be assisting patients with all services including payer...
Remote WorkCoastal Carolina Health Care, P.A. 4.0 Patient Service Representative (Call Center) Sign in to apply New Bern, NC Sign in to apply Coastal Carolina Health Care (CCHC) - New Bern Internal Medicine...
We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Call Center Operator Naval Medical Camp Lejeune (un)
- Camp Lejeune, NC
- 11 days ago
- Camp Lejeune, NC
- 11 days ago
****Hours for this position will be: Monday thru Friday 10:00 PM to 6:00 AM. Saturday thru Sunday: 6:00 PM to 6:00 AM. 24hrs weekly guaranteed with potential for more hours depending on...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Remote WorkBilingual PartnersACCESS Call Center Representative-Remote, NC
- Elkin, NC
- 17 days ago
- Elkin, NC
- 17 days ago
The Call Center Representative primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance,...
Remote WorkNC Bilingual Call Center Specialists Estas buscando una carrera? Considere aplicar ahora!**Looking for a career? Consider applying now! **Wilmington, NC** Corning Credit Union is seeking Bilingual...
About the company: Our client is a service and technology-oriented insurance company providing retirement solutions. With a focus on intentional innovation, ease of use, and partnership, we...
PartnersACCESS Call Center Representative (Remote)-NC
- Albemarle, NC
- 19 days ago
- Albemarle, NC
- 19 days ago
PartnersACCESS Call Center Representative (Remote)-NC 3.9 3.9 out of 5 stars Albemarle, NC 28001 Remote Competitive Compensation & Benefits Package!...
Remote Workcenter experience is preferred....
Call Center Representatives Needed For Car Dealership
- Winston Salem, NC
- 24 days ago
- Winston Salem, NC
- 24 days ago
Frank Myers Auto Maxx is now hiring as many as 4 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are...
Customer Care Associate-Family Medicine-Biltmore
- Asheville, NC
- 24 days ago
- Asheville, NC
- 24 days ago
JOB SUMMARY: The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Carolina
Highest Education Level
Call Center Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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