Call Center Representative Jobs in North Carolina
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Whether you have prior call center experience or are looking to grow in a healthcare setting, this is your opportunity to be part of something meaningful....
In PersonCustomer Care Associate- Dental & Oral Health- Columbus, NC campus
- MAHEC
- Columbus, NC
- 1 day ago
- Columbus, NC
- 1 day ago
JOB SUMMARY: The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience....
In PersonCenter Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!...
In Personun Dispatcher & Call Center Rep image 1 of 1 compensation: $40k a year + employment type: experience level: no experience required job title: Dispatcher & Call Center Rep WHO WE ARE Tenz Electric...
In PersonEstate Administration Client Support / Legal Assistant Hickory, NC | In-Office A well-established and highly collaborative law firm is seeking an experienced Estate Administration Client Support...
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteSiemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of...
HybridBilingual Spanish Contact Center Representative
- Infosys Limited
- Winston Salem, NC
- 16 days ago
- Winston Salem, NC
- 16 days ago
Apply now You have successfully copied the job share URL to clipboard! Job details Job Role Process Associate-Customer Service-US Work Location Fargo, ND, Winston Salem, NC State / Region /...
In PersonContact Center Representative - FT
- Mountain Credit Union
- Candler, NC
- 17 days ago
- Candler, NC
- 17 days ago
Join Mountain Credit Union as a Full Time Contact Center Representative and bring your expertise to a dynamic and member-centric environment. You'll have the opportunity to engage with members,...
In PersonPrecision Ag Call Center Technician
- Quality Equipment, LLC
- Clinton, NC
- 18 days ago
- Clinton, NC
- 18 days ago
Job Details Job Title: Precision Ag Call Center Technician Location: Clinton, NC, South United States, USA Company: Quality Equipment Industry Sector: Agribusiness Industry Type: Equipment,...
In PersonCall Center Specialist Jobs in USA, NC, Whiteville Rose International Job
- Rose International
- Whiteville, NC
- 18 days ago
- Whiteville, NC
- 18 days ago
Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with...
In PersonAqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front...
In Person TemporaryRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Raleigh, NC
- 22 days ago
- Raleigh, NC
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteEntry-Level Political Call Center Representative (Republican)
- MCI Careers
- NC
- 26 days ago
- NC
- 26 days ago
We are looking for Call Center Representatives to support our "Get Out the Vote" initiative....
Remote- Adecco USA, Inc.
- Winterville, NC
- 30+ days ago
- Winterville, NC
- 30+ days ago
Home Call Center Representative Call Center & Customer Service $ 15 / Hour location_on Winterville, North Carolina acute Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Are...
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Carolina
Highest Education Level
Call Center Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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