Call Center Representative Jobs in North Carolina
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
NC Bilingual Call Center Specialists ¿Estas buscando una carrera? ¡Considere aplicar ahora! Looking for a career? Consider applying now! Wilmington, NC Corning Credit Union is seeking Bilingual...
TEKsystems REMOTE Customer Relations Associate - Immediate Hire! in Raleigh , North Carolina REMOTE - Client Relations Associate Open-ended Contract | Must have a Mac or Windows 11 PRO THIS IS A...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off)
- Charlotte, NC
- 2 days ago
- Charlotte, NC
- 2 days ago
Hussmann Corporation Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off) in Charlotte , North Carolina Overview The Contact Center Agent is responsible for being the first point of contact...
Remote WorkDisability Claims Contact Center Representative (Disability Claims Experience Required)
- Charlotte, NC
- 2 days ago
- Charlotte, NC
- 2 days ago
center experience Preferred Qualifications Customer Service experience in the insurance or financial services industry Experience with Group Claim products highly desired Knowledge of insurance products...
Patient Connection Specialist - Call Center Multispecialty FT Days
- Charlotte, NC
- 2 days ago
- Charlotte, NC
- 2 days ago
Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred....
Become the Voice of Resolution: Champion Customer Success! Ready to transform customer interactions and build lasting relationships? We're seeking a dynamic Default Service Representative to be...
Disability Claims Contact Center Representative, Employee Benefits
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
or contact/call center experience Preferred Qualifications Customer Service experience in the insurance or financial services industry Experience with Group Claim products highly desired Knowledge...
Posting Information Posting Number: PG194005EP Internal Recruitment : No Working Title: IT Client Support Specialist Anticipated Hiring Range: $62,800 - $67,500 Work Schedule: 8AM - 5PM Mon-Fri...
Were hiring Call Center Representatives who are passionate about delivering exceptional customer service....
Were hiring Call Center Representatives who are passionate about delivering exceptional customer service....
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkOverview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Carolina
Highest Education Level
Call Center Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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