Call Center Representative Jobs in North Carolina
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
Part-time Call Center Representative (Community Support Team Member)
- Wilmington, NC
- 4 days ago
- Wilmington, NC
- 4 days ago
Job Type Part-time Description CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly...
Remote WorkWe are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkWe are seeking a skilled and customer-focused Service Support Specialist to join our team in Cary, NJ. This hybrid role requires a proactive individual with strong communication skills and a...
TEKsystems is hiring Call Center Representatives to assist a healthcare client during their open enrollment period. These positions would be full-time and would be 100% remote....
Remote WorkYou want it? We got it!! Who is Focus? Focus Services is a call center located in the heart of your home town. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus...
Call Center Agent [Start Date: September 29, 2025]
- Fayetteville, NC
- 10 days ago
- Fayetteville, NC
- 10 days ago
The training schedule for this position requires new hires to attend on-site classes at the above address for the first 60 days post-start date. "Please note that eClerx is a drug-free workplace...
Call Center Representative Location: Charlotte, NC Job ID: #71415 Pay Range: $19-23 CSR ROLE Shift: 1ST, office hours - OT/Weekends only if needed Manage large amounts of incoming calls Generate sales...
Whether you have prior call center experience or are looking to grow in a healthcare setting, this is your opportunity to be part of something meaningful....
Now Hiring: Call Center Reps Remote or On-Site
- Whiteville, NC
- 13 days ago
- Whiteville, NC
- 13 days ago
Savvy Shopper Magazine & App is hiring Call Center Representatives work on-site in Whiteville, NC or from home!...
Remote WorkMarsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by...
NC Call Center Specialists Greater Wilmington, NC Area Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of...
Bilingual Spanish Contact Center Representative
- Winston Salem, NC
- 15 days ago
- Winston Salem, NC
- 15 days ago
Bilingual Spanish Contact Center Representative Job Description: The Bilingual Contact Center Representative for the clients program is an entry-level position responsible for providing friendly...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
2nd Shift Call Center Representative Call Center & Customer Service $ 18 - $ 20.40 / Hour location_on Cary, North Carolina work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Carolina
Highest Education Level
Call Center Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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