Customer Service Analyst Jobs in North Carolina
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers...
Remote WorkJob Statement Sterling Capital Management LLC (Sterling), headquartered in Charlotte, North Carolina, is a registered investment adviser founded in 1970. Sterling seeks highly motivated candidates...
Date Posted: 2025-03-04 Country: United States of America Location: HNC31: US095-Winston-Salem (Fairchild 1455 Fairchild Road, Winston-Salem, NC, 27105 USA Position Role Type: Onsite Collins...
Date Posted: 2025-03-04 Country: United States of America Location: HNC31: US095-Winston-Salem (Fairchild 1455 Fairchild Road, Winston-Salem, NC, 27105 USA Position Role Type: Onsite Collins...
Senior Customer Support Analyst - Consumer Goods Industry
- Raleigh, NC
- 19 days ago
- Raleigh, NC
- 19 days ago
TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our...
Remote WorkTELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our...
Remote Work7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612 CarMax, the way your career should be! General Summary: Under limited supervision of the Business Office Manager, the Customer...
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a...
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp....
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in North Carolina
Highest Education Level
Customer Service Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Scheduling Appointments
- Customer Satisfaction
- General Repair
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Finance
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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