Night and Weekend Manager - Call center

Assistant Call Center Manager (Nights & Weekends)

Join Gator Home Professionals

Are you a motivated leader who thrives in a fast-paced sales environment?
We're looking for an **Assistant Call Center Manager** to help lead our evening and weekend operations, support our appointment-setting team, and drive performance.

Responsibilities

* Manage call center operations during nights and weekends.
* Coach and motivate appointment setters to maximize booking rates.
* Monitor outbound call activity and lead follow-up.
* Ensure all appointments are properly confirmed.
* Track key performance metrics and report results.
* Assist with hiring, onboarding, and training new team members.
* Handle escalated customer concerns professionally.
* Maintain accountability and positive team culture.

### Requirements

* Previous call center, inside sales, or customer service leadership experience preferred.
* Strong communication and coaching skills.
* Ability to lead by example and hold team members accountable.
* Comfortable with performance metrics and goal tracking.
* Reliable transportation and dependable attendance.
* Evening and weekend availability required.

### Compensation

* 18$ per hour
* Performance bonuses available.
* Advancement opportunities within a growing company.

### Schedule

* Primarily evenings and weekends.
* Part-time or full-time opportunities available.

### Why Join Us?

* Growing home improvement company with a strong reputation.
* Supportive leadership team.
* Opportunity to make a direct impact on company growth.
* Clear path for advancement into management roles.
18$ per hour plus bonus incentives

**Apply today and help us build a high-performing call center team that delivers exceptional results.**