Customer Service Trainer Jobs in North Carolina
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
The Call Center Trainer is required to design, develop, facilitate and deliver course instruction to call center employees in a professional and effective manner. Proper execution of these...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs in North Carolina
Highest Education Level
Customer Service Trainers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Regulations
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Compensation and Benefits
- eLearning
- Long-Term Disability
- Call Center Experience
- New Hire Training
- Customer Satisfaction
- Claims
- Onboarding
- Accounts Receivable
- Collections
- Staffing
- Telephone Skills
- Salesforce
- Implementation
- Auditing
- Microsoft Outlook
- Driving
- Investigation
- Quality Assurance
- Collaboration
- Coaching
- Policy Development
- Public Speaking
- Bachelor's Degree
- Team Building
- Microsoft PowerPoint
- Problem Solving
- Microsoft Excel
- Microsoft Word
- Teamwork
- Customer Service
- Scheduling
- Computer Skills
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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