Customer Service Trainer Jobs
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued,...
Are you passionate about learning and development? Do you love helping others grow and thrive through innovative training programs? Were looking for a Learning Advisor to join a dynamic and...
Remote WorkSenior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills?...
Management, Human Resources, entire Global HRCS Training Team and internal IT Department regarding user access Ability to work effectively with subject matter experts, product, professional services...
Customer Support Training Specialist - Bank Operations
- Kansas City, MO
- 16 days ago
- Kansas City, MO
- 16 days ago
monitoring to identify knowledge gaps and opportunities for future training needs Provide Commerce culture and other organizational educational training Perform other duties as assigned Knowledge,...
DESCRIPTION TheCoachwill facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not...
Job Type Full-time Description Solutionreach is hiring for an Independent Customer Success Coach. ICS Coaches are responsible for ensuring the initial success and value delivery for new...
Healthcare Customer Service Instructor Trocaire College - 3.7 Buffalo, NY Job Details Contract $1,000 a week 15 hours ago Qualifications Revenue cycle management Blackboard Customer service...
The Customer Service Trainer will create and implement a Training Roadmap for the Customer Service team and other support departments....
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Customer Service Trainer (40 hours/week) Job ID: 261614 Work Type: FT Location: Lititz, PA, United States Description Penn Medicine is dedicated to our tripartite mission of providing the highest level...
Between $45k and $60k Per Year DOE (Depends on Experience) Junior Call Center Trainer Earthlink Occupation: Training and Development Managers Location: Norton, VA - 24273 Positions available: 1...
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...
Remote WorkPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs Nationwide
Highest Education Level
Customer Service Trainers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Americans With Disabilities Act (ADA) Certified
- Presentation
- Process Management
- Claims Processing
- Drug Testing
- Compensation and Benefits
- Long-Term Disability
- Call Center Experience
- People Oriented
- Resolution
- Shipping
- Claims
- Customer Satisfaction
- Liaison
- Accounts Receivable
- Onboarding
- Packaging
- Telephone Skills
- Staffing
- Collections
- Logistics
- Microsoft Outlook
- Driving
- Investigation
- Flexibility
- Mentoring
- Collaboration
- Spanish
- Employee Development
- Interpersonal Skills
- Coaching
- Bachelor's Degree
- English
- Sales
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Time Management
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Trainer Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »