Customer Service Trainer Jobs
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is...
In PersonExperienced Call Center Trainer
- Mass Markets
- Edwardsville, NS
- 17 hours ago
- Edwardsville, NS
- 17 hours ago
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonCustomer Experience Coach Location: Austin, TX Employment Type : Full-Time Compensation: $23$30/hr + quarterly performance based bonuses. Help people move forward while building a meaningful...
In PersonMetric-driven call center experience. Bilingual skills are a plus. -- Work Environment / Additional Requirements Flexible schedules, including evenings/weekends as needed....
In PersonCustomer Support & Training Specialist - Media Monitors
- iHeartMedia
- White Plains, NY
- 5 days ago
- White Plains, NY
- 5 days ago
iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here and iHeart is leading it! iHeartMedia, the number one...
In PersonCustomer Service Trainer in US, Indianapolis, IN
- The AES Corporation
- Indianapolis, IN
- 8 days ago
- Indianapolis, IN
- 8 days ago
Familiarity with quality programs, call monitoring, and performance metrics. Experience with LMS platforms and virtual training tools....
In PersonRemote Customer Success Coach High-Impact Coaching
- Erschaffe dich neu
- New York, NY
- 8 days ago
- New York, NY
- 8 days ago
Erschaffe dich neu sucht einen Customer Success Coach, der Klienten langfristig betreut und als Teil eines High-Performance Teams arbeitet. Die Rolle ist vollstandig remote und beinhaltet eine...
RemoteFamiliarity with quality programs, call monitoring, and performance metrics. Experience with LMS platforms and virtual training tools....
In PersonLOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In Person- Cuyahoga County Board of Developmental Disabilities
- Cleveland, OH
- 20 days ago
- Cleveland, OH
- 20 days ago
Overview The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Part-time Customer Experience Coach to develop and deploy strategies, programs, and processes to ensure...
Hybrid Part TimeCollectors Customer Experience Trainer
- Collectors Universe, Inc.
- Santa Ana, CA
- 21 days ago
- Santa Ana, CA
- 21 days ago
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting...
In PersonCustomer Service Training Coordinator (FBO)
- Hillwood
- Fort Worth, TX
- 21 days ago
- Fort Worth, TX
- 21 days ago
Service Excellence & Operational Integration: Set and model the standard for premium hospitality, professionalism, and proactive customer service....
In PersonCustomer Support Training Specialist II
- Cayuse Holdings
- Blackstone, VA
- 27 days ago
- Blackstone, VA
- 27 days ago
Overview Employment in this role is conditional upon successful execution of the contract by the client The Work The Customer Support Training Specialist II is responsible for assisting and...
In PersonCustomer Support Training Specialist I
- Cayuse Holdings
- Blackstone, VA
- 27 days ago
- Blackstone, VA
- 27 days ago
Employment in this role is conditional upon successful execution of the contract by the client. The Work The Customer Support Training Specialist I is responsible for assisting and supporting...
In PersonLOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonCustomer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs Nationwide
Highest Education Level
Customer Service Trainers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Organizational Development
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Instructional Design
- Adult Education
- Claims Processing
- Drug Testing
- Learning Management System
- Learning and Development
- Compensation and Benefits
- eLearning
- Short-Term Disability
- Call Monitoring
- Call Center Experience
- Service Standards
- New Hire Training
- Financial Services
- Claims
- Complaint Resolution
- Telecom
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Staffing
- Collections
- Retail
- Background Checks
- Written Communication
- Investigation
- Driving
- Telephone Skills
- Coaching
- Quality Assurance
- Interpersonal Skills
- Employee Development
- Punctual
- Team Building
- Collaboration
- Microsoft PowerPoint
- Microsoft Office
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Trainer Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »