Customer Service Trainer Jobs
A Customer Service Trainer plays a pivotal role in the customer service industry by providing training and development programs to customer service staff. Their primary responsibilities include developing customer service training programs, conducting workshops and simulations, and monitoring the performance of customer service staff. They ensure that the customer service team has all the necessary skills to effectively handle customer queries and complaints. They also play a significant role in enhancing the organization's customer service standards.
Important skills for a Customer Service Trainer include excellent communication and interpersonal skills, problem-solving abilities, and a deep understanding of the organization's offerings and customer service strategies. They should be certified in Training and Development or a similar field, and have a thorough knowledge of customer service software, databases, and CRM tools. Prior roles before becoming a Customer Service Trainer can include positions such as Customer Service Representative, Customer Service Supervisor and Customer Service Manager.
Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV...
The Customer Service Trainer will create and implement a Training Roadmap for the Customer Service team and other support departments....
Prior call center experience is required. Prior telecommunications and sales experience is preferred....
DESCRIPTION TheCoachwill facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not...
We are seeking a dynamic and highly skilled Training Manager to oversee and execute our call center training programs. This role will be responsible for developing and implementing new hire...
Remote WorkJob Summary The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by...
Between $45k and $60k Per Year DOE (Depends on Experience) Junior Call Center Trainer Earthlink Occupation: Training and Development Managers Location: Norton, VA - 24273 Positions available: 1...
The Canvas Support Trainer is responsible for presenting/providing the formal training for new hires during their first 3 weeks with Instructure. This includes the setup of support tools (Slack,...
Remote WorkOur world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...
Remote WorkSenior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills?...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Trainer - SwitchboardVariesBell Hospital Position Summary / Career Interest: The call center trainer is a dedicated training resource for the 24/7/365 switchboard call center. This...
Job Description and Responsibilities Automated Health Systems, a dynamic healthcare company, has a Training Manager position available to work with the Wyoming Medicaid Customer Service Project....
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Job Title: Client Service Training Specialist Location: AZ - Chandler 3075 What you'll do: The Client Services Training Specialist is responsible for independently developing training solutions,...
Customer Service Trainer Online Courses and Training Opportunities
Salary for Customer Service Trainer Jobs Nationwide
Highest Education Level
Customer Service Trainers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Trainer position
- Continuous Improvement
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Curriculum Development
- Claims Processing
- Drug Testing
- New Employee Orientation
- Learning Management System
- Compensation and Benefits
- Call Center Experience
- New Hire Training
- People Oriented
- Claims
- Shipping
- Resolution
- Enterprise Resource Planning
- Customer Satisfaction
- Accounts Receivable
- Onboarding
- Liaison
- Listening
- Packaging
- Collections
- Conflict Resolution
- Driving
- Auditing
- Investigation
- Microsoft Outlook
- Written Communication
- Mentoring
- Coaching
- Documentation
- Collaboration
- Team Building
- Sales
- Reporting
- Bachelor's Degree
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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