Customer Service Representative Jobs in Richmond, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Associate Customer Service
- Glen Allen, VA (6 miles from Richmond, VA)
- 11 hours ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 11 hours ago
Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the stores appearance by cleaning and straightening, filling in the sales...
The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs)....
Customer Experience Specialist. The Customer Experience Specialist serves as the primary customer contact providing front-line customer service, including but not limited to scheduling on-site QA...
RemX has an immediate opening for Customer Service Specialist. This is a great opportunity to work for a leading freight forwarder located in Richmond, VA. Shifts: 8:30 am – 5 pm Monday-Friday...
- Richmond, VA (5 miles from Richmond, VA)
- 14 hours ago
- Richmond, VA (5 miles from Richmond, VA)
- 14 hours ago
Requisition ID: 891899 Store # : E01330 Ops - Customer Svc - Admin RichS Position: Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are...
Deputy Clerk - Customer Service
- Chesterfield, VA (12 miles from Richmond, VA)
- 1 day ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 1 day ago
Minimum Qualifications ABOUT THE CLERKS OFFICE The Circuit Court Clerks Office is the administrative arm of the Circuit Court. Our day-to-day operations significantly impact the Chesterfield...
Customer Service Rep(08094) - 16631 Mountain Road
- Montpelier, VA (18 miles from Richmond, VA)
- 1 day ago
- Montpelier, VA (18 miles from Richmond, VA)
- 1 day ago
Company Description Job Description We are looking for Customer Service Representatives with hustle, personality and people skills....
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Medical Screener - Reception Technician (Customer Service)
- Richmond, VA
- 2 days ago
- Richmond, VA
- 2 days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job...
Customer Service Greeter - Emerald Club
- Rich Int Ap, VA (13 miles from Richmond, VA)
- 2 days ago
- Rich Int Ap, VA (13 miles from Richmond, VA)
- 2 days ago
Overview Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated...
Retail Sales Associate (In-Store Sales & Customer Service)
- Colonial Heights, VA (21 miles from Richmond, VA)
- 3 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 3 days ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
We are looking for a Customer Support Specialist to deliver outstanding service by assisting customers with account-related inquiries, resolving issues, and ensuring a smooth customer experience....
Customer Service Representative (Loan Consultant II)
- Colonial Heights, VA (21 miles from Richmond, VA)
- 3 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 3 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Rep(04252) E Hundred Rd
- Chester, VA (17 miles from Richmond, VA)
- 3 days ago
- Chester, VA (17 miles from Richmond, VA)
- 3 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Retail Customer Service Associate
- Richmond, VA (3 miles from Richmond, VA)
- 3 days ago
- Richmond, VA (3 miles from Richmond, VA)
- 3 days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Richmond, VA
Highest Education Level
Customer Service Representatives in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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