Customer Service Representative Jobs in Richmond, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep Hot Opportunity
- Superior Trailer
- Richmond, VA (12 miles from Richmond, VA)
- 6 days ago
- Superior Trailer
- Richmond, VA (12 miles from Richmond, VA)
- 6 days ago
Join Our Team as a Customer Service Rep at Superior Trailer! Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a...
In PersonCustomer Service Officer & Logistics
- Shaw Industries, Inc.
- Richmond, VA
- 1 hour ago
- Richmond, VA
- 1 hour ago
Job Title Customer Service Officer & Logistics Position Overview Position Objective: The Customer Service Officer (CSO) efficiently handles diverse inquiries from customers and business partners...
In PersonManager, Claims Intake Customer Service
- Genworth Financial
- Richmond, VA
- 1 hour ago
- Richmond, VA
- 1 hour ago
The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs)....
In Person- Food Lion
- Powhatan, VA (21 miles from Richmond, VA)
- 14 hours ago
- Powhatan, VA (21 miles from Richmond, VA)
- 14 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 505324 Address: USA-VA-Powhatan-2105 Academy Rd. Store Code: Store 01361 Front End (7222292) Food Lion has been providing an easy,...
In Person Part Time- Food Lion
- Powhatan, VA (21 miles from Richmond, VA)
- 14 hours ago
- Powhatan, VA (21 miles from Richmond, VA)
- 14 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 505327 Address: USA-VA-Powhatan-2105 Academy Rd. Store Code: Store 01361 Front End (7222292) Food Lion has been providing an easy,...
In Person- Berkshire Hathaway Energy Company
- Glen Allen, VA (6 miles from Richmond, VA)
- 1 day ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 1 day ago
Senior Customer Service Representative: Considerable experience in gas transportation....
In PersonAutomotive Customer Service Representative - $18-25/hr - 2183
- Promotive
- Richmond, VA
- 1 day ago
- Richmond, VA
- 1 day ago
Automotive Customer Service Representative Location: North Chesterfield, VA Schedule: Full-Time | MondayFriday Hours: 8:00 AM 5:00 PM (No Weekends) Compensation: $18$25 per hour, based on experience...
In Person Full TimePosition Overview Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce. This role is...
RemoteJob Title: Customer Service Representative Job Description This role focuses on delivering high-quality customer support by handling inbound calls, resolving a wide range of customer inquiries, and...
In PersonCustomer Service Representative
- Insight Global
- Henrico, VA (12 miles from Richmond, VA)
- 1 day ago
- Henrico, VA (12 miles from Richmond, VA)
- 1 day ago
Job Description Insight Global is seeking two Customer Service Representatives to join a client's team in Henrico....
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Mechanicsville, VA (15 miles from Richmond, VA)
- 2 days ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonThe City of Richmond Department of General Services is seeking highly qualified candidates to fill the position of Customer Service Technician with the Parking & Mobility Divisi on. This...
In PersonCLUB Customer Service Outfitter
- Cabelas
- Ashland, VA (12 miles from Richmond, VA)
- 2 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 2 days ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
In PersonCustomer Service Representative
- Blazer Heating, Air & Plumbing
- Mechanicsville, VA (15 miles from Richmond, VA)
- 3 days ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 3 days ago
About this role: As a Customer Service Representative at CENTER NAME, you will play a vital role in ensuring our customers receive exceptional service and support....
In PersonClient Services Representative - Chester Animal Clinic
- Encore Vet Group
- Chester, VA (17 miles from Richmond, VA)
- 4 days ago
- Chester, VA (17 miles from Richmond, VA)
- 4 days ago
We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk....
In PersonDemographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Richmond, VA
Highest Education Level
Customer Service Representatives in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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