Customer Service Representative Jobs in Richmond, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Mechanicsville, VA (15 miles from Richmond, VA)
- 2 hours ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 2 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 337828 Address: USA-VA-Mechanicsville-8319 Bell Creek Rd Store Code: Store 02575 Front End (7234047) Food Lion has been providing an...
Retail Associate Customer Service
- Ashland, VA (12 miles from Richmond, VA)
- 2 hours ago
- Ashland, VA (12 miles from Richmond, VA)
- 2 hours ago
Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the stores appearance by cleaning and straightening, filling in the sales...
RemX is seeking a Remote Customer Service Representative....
Remote Work- Midlothian, VA (11 miles from Richmond, VA)
- 8 hours ago
- Midlothian, VA (11 miles from Richmond, VA)
- 8 hours ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Responsibilities Remote opportunity, Shifts available: 8-5 EST, 9-6 EST or 10-7 EST The Customer Service Representative is responsible for providing excellent customer service by assisting customer...
Client Services Representative
- Mechanicsville, VA (15 miles from Richmond, VA)
- 1 day ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 1 day ago
Job description We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk!...
Customer Service Specialist - Now Hiring
- Chester, VA (17 miles from Richmond, VA)
- 1 day ago
- Chester, VA (17 miles from Richmond, VA)
- 1 day ago
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves...
- North Chesterfield, VA (6 miles from Richmond, VA)
- 1 day ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 1 day ago
AtWork is seeking a Customer Service Generalist with customer service skills, is able to coordinate efficient schedules, and excel in a fast-paced environment. Job Responsibilities: - Utilizing...
Medical Screener - Reception Technician (Customer Service) (Bilingual English/Spanish)
- Richmond, VA
- 2 days ago
- Richmond, VA
- 2 days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
- Ashland, VA (12 miles from Richmond, VA)
- 3 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 3 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies...
Lee Enterprises is seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections. Job Responsibilities Processes credit applications from new...
- North Chesterfield, VA (6 miles from Richmond, VA)
- 4 days ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 4 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service Representative - Healthcare
- Colonial Heights, VA (21 miles from Richmond, VA)
- 5 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 5 days ago
Job Posting Title Customer Service Representative - Healthcare Date Wednesday, July 30, 2025 City Chester State VA Country United States Working time Full-time Description & Requirements Customer Service...
Retail Loss Prevention Customer Service Associate II
- North Chesterfield, VA (6 miles from Richmond, VA)
- 5 days ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 5 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Richmond, VA
Highest Education Level
Customer Service Representatives in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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