Customer Service Representative Jobs in Richmond, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Mechanicsville, VA (15 miles from Richmond, VA)
- 10 days ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 10 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Description Schedule: Monday - Friday 5:30am-2pm Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization...
JOB SUMMARY: The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch....
DMV Customer Service Center Work Leader, West Henrico - DMV00906
- Henrico, VA (12 miles from Richmond, VA)
- 15 hours ago
- Henrico, VA (12 miles from Richmond, VA)
- 15 hours ago
Title: DMV Customer Service Center Work Leader, West Henrico - DMV00906 State Role Title: Admin and Office Spec III Hiring Range: $47,355 Pay Band: 3 Agency: Department of Motor Vehicles Location:...
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
CLUB Customer Service Outfitter PT
- Ashland, VA (12 miles from Richmond, VA)
- 1 day ago
- Ashland, VA (12 miles from Richmond, VA)
- 1 day ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Richmond, VA. This is a salaried non-exempt position reporting to the Dispatch Manager....
Mayor's Fellow Program - Permits and Inspections - Customer Service Intern
- Richmond, VA
- 2 days ago
- Richmond, VA
- 2 days ago
The City of Richmond Mayor's Fellows Program provides internship opportunities for undergraduate students and graduate students with an interest in a specific field to apply principles and theory...
Sales & Customer Support Representative
- Glen Allen, VA (6 miles from Richmond, VA)
- 2 days ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 2 days ago
OUR SHARED PURPOSE: BUILDING LASTING BONDS The communities we belong to - the bonds we build with the people we care about - are integral to fostering our successes. From the bonds we create with...
The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense....
Pharmacy Customer Service Associate
- Midlothian, VA (11 miles from Richmond, VA)
- 3 days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Senior Customer Service Representative
- Chesterfield, VA (12 miles from Richmond, VA)
- 3 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 3 days ago
High school diploma or GED; three years of customer service experience; or an equivalent combination of training and experience. Working knowledge of the principles and practices of customer...
center experience preferred KNOWLEDGE, SKILLS AND ABILIITES Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn...
Medical Assistant/Customer Service Specialist, Full Time- Glen Allen& Midlothian, VA
- Midlothian, VA (11 miles from Richmond, VA)
- 4 days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 4 days ago
VIVO Infusion LLCMedical AssistantCustomer Service SpecialistGlen Allen & Midlothian VA Vivo Infusion Medical AssistantCSSVIVO Infusion is seeking a dedicated and compassionate Medical...
Client Services Representative - Bilingual (Spanish)
- Richmond, VA
- 4 days ago
- Richmond, VA
- 4 days ago
Description Reports to Manager of Client Services The Richmond SPCA is a non-profit organization located in the heart of Richmond, Virginia. As a leader in the field of animal welfare, we are...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Richmond, VA
Highest Education Level
Customer Service Representatives in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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