Customer Service Representative

Job Description

Insight Global is seeking two Customer Service Representatives to join a client's team in Henrico. Key responsibilities include:

Respond to customer inquiries and complaints related to utility billing and municipal services

Explain billing charges, rate schedules, and account details clearly to customers

Review and research account records to determine appropriate resolutions

Process billing adjustments, refunds, and account corrections

Initiate and manage service orders (turn-on, turn-off, new service)

Handle payment issues including returned checks and rejected payments

Maintain accurate records and prepare routine reports/forms

Coordinate with other departments and assist with administrative tasks (mail handling, invoice verification)

Hourly Pay Rate 17hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ... learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

1-3 years of call center experience

professional experience working in an office setting

client facing personality Experience working in utilities