Automotive Customer Service Representative - $18-25/hr - 2183

Automotive Customer Service Representative

Location: North Chesterfield, VA
Schedule: Full-Time | MondayFriday
Hours: 8:00 AM 5:00 PM (No Weekends)
Compensation: $18$25 per hour, based on experience

Position Overview

Promotive is seeking a friendly, organized, and customer-focused Customer Service Representative for a well-established independent automotive repair shop in North Chesterfield, VA.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and understands that exceptional customer service is just as important as quality automotive repairs. As the first point of contact for customers, you'll play a key role in creating a positive experience while helping keep daily operations running smoothly.

The ideal candidate is dependable, detail-oriented, works well with others, and enjoys being part of a close-knit team where everyone supports one another.

Key Responsibilities

• Greet customers professionally and create a welcoming experience
• Answer incoming phone calls and assist customers with questions and scheduling
• Schedule, confirm, and manage service appointments
• Process customer payments including cash, credit cards, checks, and financing options
• Close repair orders and verify invoices for accuracy
• Maintain organized customer records, filing, scanning, and administrative documentation
• Assist with warranty paperwork and customer communication
• Balance daily receipts and maintain accurate payment records
• Follow up with customers regarding service satisfaction and customer experience initiatives
• Communicate vehicle pickup procedures and payment information professionally
• Support service advisors, technicians, and management with administrative tasks
• Help maintain a clean, welcoming, and organized customer waiting area
• Jump in wherever needed to support the team and deliver an outstanding customer experience

Qualifications

• Automotive industry experience Required
• Previous Service Advisor, customer service, receptionist, cashier, or administrative experience preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Comfortable using computers, POS systems, and scheduling software
• Experience with shop management software is a plus specifically Tekmetric
• Ability to multitask and prioritize in a busy environment
• Professional appearance and positive attitude
• Dependable, punctual, and team-oriented
• Strong phone etiquette and customer service skills
• Ability to handle customer concerns calmly and professionally
• Someone who works well with others and contributes positively to team culture

What We Offer

• Competitive pay: $18$25 per hour based on experience
• Health Insurance (100% employee premium paid after 90 days)
• Delta Dental and Vision Insurance available after 90 days
• 7 Paid Holidays
• Paid Time Off:
  • After 1 year: 1 week vacation
  • After 2 years: 1 week vacation + 1 week PTO
  • After 3 years: 2 weeks vacation + 1 week PTO
  • Flexible scheduling considerations when needed
• IRA Retirement Plan with payroll deductions after 1 year
• Company-provided uniforms
• No weekend hours
• Ongoing training and continuing education opportunities
• Access to NAPA training programs and apprenticeship opportunities
• ASE Certification support, including reimbursement for passed certification exams
• Mentorship and career growth opportunities within the automotive industry

Who You Are

• Friendly, welcoming, and professional
• Highly organized and detail-oriented
• Calm under pressure and adaptable
• A team player who enjoys working closely with others
• Reliable and committed to providing outstanding customer service
• Someone who takes pride in helping customers and contributing to a positive workplace culture