Customer Service Representative Jobs in Virginia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Multi-Color Corporation
- Chesapeake, VA
- 4 days ago
- Multi-Color Corporation
- Chesapeake, VA
- 4 days ago
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...
- Cherrydale Vet Clinic
- Arlington, VA
- 5 days ago
- Cherrydale Vet Clinic
- Arlington, VA
- 5 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent...
The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections....
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Overview 4.9 Google Rating! Check out our Reviews! Where Better Careers Begin! Massage Envy Burke: 5747-B Burke Centre Parkway Burke, VA 22015 Do you have a passion for helping others? At the...
Sales & Customer Service Associate - Full Time
- Alexandria, VA
- moments ago
- Alexandria, VA
- moments ago
Overview 4.7 Google Rating! Check out our Reviews! Where Better Careers Begin! Massage Envy Foxchase: 4539 Duke St, Alexandria, VA 22304 Do you have a passion for helping others? At the Massage...
(Industry Experience Required) Summary: The Customer Service Representative (CSR) is responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions...
Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Responsive recruiter Does a thrill race through your heart at the thought of helping people find what theyre looking for? Do people tell you that they love your speaking voice? You could talk to...
About the Role As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide....
Customer Service Representative - Apply TODAY, Work TOMORROW!
- Alexandria, VA
- 15 hours ago
- Alexandria, VA
- 15 hours ago
The Customer Service Representative is an essential part of our Customer Service and Sales team....
Responsibilities of Customer Service Representative: Strives to answer all calls within three rings in a friendly and courteous manner....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Virginia
Highest Education Level
Customer Service Representatives in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Friendliness
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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