Customer Service Representative Jobs in Virginia

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 515 Jobs

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Senior Customer Service Representative

  • Norfolk, VA
  • 45+ days ago
  • Norfolk, VA
  • 45+ days ago

Senior Customer Service Representative Virginia Beach, VA Salary: $23.23-25.81 per hour/$46,800-$52,000 annually commensurate to experience At GEICO, we offer a rewarding career where your ambitions...

Bilingual Customer Service Specialist (Spanish)

  • Falls Church, VA
  • 27 days ago
  • Falls Church, VA
  • 27 days ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Customer Service Representative

  • Springfield, VA
  • 16 days ago
  • Springfield, VA
  • 16 days ago

Description Job Description The Multi-Domain Solutions ( MDS ) division at Leidos is seeking a Customer Service Representative responsible for providing prompt, courteous, and effective support to customers...

Full Time Senior Customer Service Associate - 100% Remote

  • Norfolk, VA
  • 3 hours ago
  • Norfolk, VA
  • 3 hours ago

Time Type:** Full time **Remote Type:** **Job Family Group:** Sales **Job Description Summary:** Position Summary: The Senior Customer Care Associate 1 is responsible for providing world class...

Remote Work

What Were Looking For: + Strong customer service skills or call center experience + Ability to handle back-to-back calls in a structured environment + Data entry accuracy and attention to detail + Availability...

Healthcare Customer Service Collections - Self-Pay

  • Richmond, VA
  • 3 hours ago
  • Richmond, VA
  • 3 hours ago

We strive to provide flexibility wherever possible. Based on this roles business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your...

Remote Work

Customer Service Representative

  • Richmond, VA
  • 3 hours ago
  • Richmond, VA
  • 3 hours ago

. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. + Routinely responds to customers with an in-depth...

PFB Customer Service Resolution Specialist

  • Charlottesville, VA
  • 3 hours ago
  • Charlottesville, VA
  • 3 hours ago

. + Resolves patient responsibility balances through proven debt collection techniques. + Provides optimum customer service including quality assurance for all patient inquiries + Performs the following...

Customer Service Representative

  • Martinsville, VA
  • 3 hours ago
  • Martinsville, VA
  • 3 hours ago

Customer Service Representative Hooker Furnishings Corporation (NASDAQ: HOFT), is currently recruiting for our Customer Service team to work in either our High Point, NC office or Martinsville, VA office...

Retail Loss Prevention Customer Service Associate

  • Roanoke, VA
  • 8 hours ago
  • Roanoke, VA
  • 8 hours ago

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

PT Customer Service Leader

  • South Hill, VA
  • 9 hours ago
  • South Hill, VA
  • 9 hours ago

Category/Area of Expertise: Retail Operations Job Requisition: 439620 Address: USA-VA-South Hill-1022 West Atlantic Street Store Code: Store 01152 Front End (7218894) Food Lion has been providing...

Pharmacy Customer Service Associate

  • Stuarts Draft, VA
  • 9 hours ago
  • Stuarts Draft, VA
  • 9 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Centreville, VA
  • 9 hours ago
  • Centreville, VA
  • 9 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Restaurant Customer Service - $19/hr

  • Arlington, VA
  • 10 hours ago
  • Arlington, VA
  • 10 hours ago

Wed love to have you at our tablejoin us in reimagining home dining! About the Role As a Brand Ambassador, you are responsible for front-of-house (FOH) operations during your shift, including...

Demographic Data for Virginia

Moving to Virginia? Find some basic demographic data about Virginia below.


Local
National
8,631,637
205,142

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Virginia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Virginia offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Virginia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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