Customer Service Representative Jobs in Virginia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cherrydale Vet Clinic
- Arlington, VA
- 4 days ago
- Cherrydale Vet Clinic
- Arlington, VA
- 4 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Senior Customer Service Representative Virginia Beach, VA Salary: $23.23-25.81 per hour/$46,800-$52,000 annually commensurate to experience At GEICO, we offer a rewarding career where your ambitions...
Bilingual Customer Service Specialist (Spanish)
- Falls Church, VA
- 27 days ago
- Falls Church, VA
- 27 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Description Job Description The Multi-Domain Solutions ( MDS ) division at Leidos is seeking a Customer Service Representative responsible for providing prompt, courteous, and effective support to customers...
Full Time Senior Customer Service Associate - 100% Remote
- Norfolk, VA
- 3 hours ago
- Norfolk, VA
- 3 hours ago
Time Type:** Full time **Remote Type:** **Job Family Group:** Sales **Job Description Summary:** Position Summary: The Senior Customer Care Associate 1 is responsible for providing world class...
Remote WorkExciting Opportunity: NIGHT SHIFT - Remote Member Service Representative With TEKsystems Apply Now!
- Virginia Beach, VA
- 3 hours ago
- Virginia Beach, VA
- 3 hours ago
What Were Looking For: + Strong customer service skills or call center experience + Ability to handle back-to-back calls in a structured environment + Data entry accuracy and attention to detail + Availability...
Healthcare Customer Service Collections - Self-Pay
- Richmond, VA
- 3 hours ago
- Richmond, VA
- 3 hours ago
We strive to provide flexibility wherever possible. Based on this roles business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your...
Remote Work. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. + Routinely responds to customers with an in-depth...
PFB Customer Service Resolution Specialist
- Charlottesville, VA
- 3 hours ago
- Charlottesville, VA
- 3 hours ago
. + Resolves patient responsibility balances through proven debt collection techniques. + Provides optimum customer service including quality assurance for all patient inquiries + Performs the following...
Customer Service Representative Hooker Furnishings Corporation (NASDAQ: HOFT), is currently recruiting for our Customer Service team to work in either our High Point, NC office or Martinsville, VA office...
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Category/Area of Expertise: Retail Operations Job Requisition: 439620 Address: USA-VA-South Hill-1022 West Atlantic Street Store Code: Store 01152 Front End (7218894) Food Lion has been providing...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Wed love to have you at our tablejoin us in reimagining home dining! About the Role As a Brand Ambassador, you are responsible for front-of-house (FOH) operations during your shift, including...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Virginia
Highest Education Level
Customer Service Representatives in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Baking
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Driving
- Flexibility
- Filing
- English
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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