Customer Service Representative Jobs in Virginia

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 523 Jobs

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Customer Service - Self Storage Manager

  • Virginia Beach, VA
  • moments ago
  • Virginia Beach, VA
  • moments ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Sales & Customer Service Associate - Part Time

  • Arlington, VA
  • 1 hour ago
  • Arlington, VA
  • 1 hour ago

Overview Now hiring passionate, skilled, amazing sales and customer service team members - JUST LIKE YOU! Are you good at people intelligence? Do you know how to help someone feel understood and...

Customer Service Delivery Driver

  • Harrisonburg, VA
  • 7 hours ago
  • Harrisonburg, VA
  • 7 hours ago

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...

Loss Prevention Customer Service Associate II

  • Dulles, VA
  • 7 hours ago
  • Dulles, VA
  • 7 hours ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Bilingual Customer Service Specialist (Spanish)

  • Hardy, VA
  • 7 hours ago
  • Hardy, VA
  • 7 hours ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Store Customer Service Specialist

  • Harrisonburg, VA
  • 7 hours ago
  • Harrisonburg, VA
  • 7 hours ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Customer Service Representative I

  • Virginia Beach, VA
  • 7 hours ago
  • Virginia Beach, VA
  • 7 hours ago

City/State Virginia Beach, VA Work Shift Swing Shift Overview: Overview Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members...

Customer Service Associate

  • Virginia Beach, VA
  • 7 hours ago
  • Virginia Beach, VA
  • 7 hours ago

As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is...

Customer Service Representative

  • Sterling, VA
  • 7 hours ago
  • Sterling, VA
  • 7 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Pharmacy Customer Service Associate

  • Strasburg, VA
  • 8 hours ago
  • Strasburg, VA
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Verona, VA
  • 8 hours ago
  • Verona, VA
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Retail Associate Customer Service

  • Glen Allen, VA
  • 8 hours ago
  • Glen Allen, VA
  • 8 hours ago

Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the stores appearance by cleaning and straightening, filling in the sales...

PT Customer Service Leader

  • Virginia Beach, VA
  • 8 hours ago
  • Virginia Beach, VA
  • 8 hours ago

Category/Area of Expertise: Retail Operations Job Requisition: 264902 Address: USA-VA-Virginia Beach-1615 General Booth Blvd Store Code: Store 02236 Front End (7231772) Food Lion has been...

Customer Service Associate - Temporary

  • Suffolk, VA
  • 8 hours ago
  • Suffolk, VA
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Demographic Data for Virginia

Moving to Virginia? Find some basic demographic data about Virginia below.


Local
National
8,631,637
205,142

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Virginia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Virginia offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Virginia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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