Customer Service Representative Jobs in Grapevine, TX

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 533 Jobs

Associate Gold Customer Service Representative Bilingual Spanish & English

Liberty Mutual Insurance
Plano, TX (21 miles from Grapevine, TX)
4 days ago

Liberty Mutual Insurance
Plano, TX (21 miles from Grapevine, TX)
4 days ago

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Customer Service Representative - PT

DFW Airport, TX (3 miles from Grapevine, TX)
12 days ago

DFW Airport, TX (3 miles from Grapevine, TX)
12 days ago

$15.50/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Customer Service Representative

Dallas, TX (18 miles from Grapevine, TX)
15 days ago

Dallas, TX (18 miles from Grapevine, TX)
15 days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance,...

Customer Service Agent (Weekend)

Dallas, TX (18 miles from Grapevine, TX)
15 days ago

Dallas, TX (18 miles from Grapevine, TX)
15 days ago

LOCATION: Dallas, TX JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...

Inbound Customer Care Agent

Dallas, TX (18 miles from Grapevine, TX)
90+ days ago

Dallas, TX (18 miles from Grapevine, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Full-Time Customer Service Representative

Dallas, TX (18 miles from Grapevine, TX)
90+ days ago

Dallas, TX (18 miles from Grapevine, TX)
90+ days ago

We are looking for customer service representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support...

Intake Customer Service Advocate

Dallas, TX (18 miles from Grapevine, TX)
1 hour ago

Dallas, TX (18 miles from Grapevine, TX)
1 hour ago

Job Requisition ID: 91837 Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work...

Customer Service Representative

Dallas, TX (18 miles from Grapevine, TX)
6 hours ago

Dallas, TX (18 miles from Grapevine, TX)
6 hours ago

Express Employment is looking for a customer service representative for a local packaging company here in the Duncanville area....

Part Time - Outlet Customer Service Associate - Flexible

Irving, TX (10 miles from Grapevine, TX)
8 hours ago

Irving, TX (10 miles from Grapevine, TX)
8 hours ago

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's Outlets Seeks out customers to understand his/her needs and assists in locating, demonstrating,...

Customer Service Team Member-99

Irving, TX (10 miles from Grapevine, TX)
8 hours ago

Irving, TX (10 miles from Grapevine, TX)
8 hours ago

Store - CIN-WATERSTONE, OHDeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

Customer Service Rep(06879) - 9175 Preston Vineyard

Frisco, TX (21 miles from Grapevine, TX)
10 hours ago

Frisco, TX (21 miles from Grapevine, TX)
10 hours ago

Company Description Job Description Job Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right,...

Restaurant Customer Service Team Member

Arlington, TX (21 miles from Grapevine, TX)
10 hours ago

Arlington, TX (21 miles from Grapevine, TX)
10 hours ago

Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...

Sup, Customer Service

Irving, TX (10 miles from Grapevine, TX)
11 hours ago

Irving, TX (10 miles from Grapevine, TX)
11 hours ago

center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...

Teller / Member Service Representative

Dallas, TX (18 miles from Grapevine, TX)
14 hours ago

Dallas, TX (18 miles from Grapevine, TX)
14 hours ago

Company Description FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have...

Lead Customer Service Representative - National Remote

Dallas, TX (18 miles from Grapevine, TX)
15 hours ago

Dallas, TX (18 miles from Grapevine, TX)
15 hours ago

As a Lead Customer Service Representative, you'll compassionately deliver an exceptional experience....

Remote Work

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Demographic Data for Grapevine, TX

Moving to Grapevine, TX? Find some basic demographic data about Grapevine, TX below.

Median Age

Average Household Income

Home Value vs Household Income in Grapevine, TX

Local

National

Total Population

49,969

Number of Businesses

2,134

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Grapevine, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Grapevine, TX offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Grapevine, TX

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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