Customer Service Analyst Jobs in Grapevine, TX
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Fort Worth, TX (20 miles from Grapevine, TX)
- moments ago
- Fort Worth, TX (20 miles from Grapevine, TX)
- moments ago
6174 - Alliance - 2801 Citadel Spring Drive, Fort Worth, Texas, 76177 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Associate Client Support Analyst
- Dallas, TX (18 miles from Grapevine, TX)
- 1 day ago
- Dallas, TX (18 miles from Grapevine, TX)
- 1 day ago
About the Role: Grade Level (for internal use): 07 About the Role The Team: The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our...
Customer Satisfaction Analyst - Returns and Quality
- Dallas, TX (18 miles from Grapevine, TX)
- 24 days ago
- Dallas, TX (18 miles from Grapevine, TX)
- 24 days ago
Contract: [[cust_TypeOfContract]] Compensation: [[salaryMin]] If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic...
Demographic Data for Grapevine, TX
Moving to Grapevine, TX? Find some basic demographic data about Grapevine, TX below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Grapevine, TX
Highest Education Level
Customer Service Analysts in Grapevine, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Process Improvement
- Conflict Resolution
- Troubleshooting
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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