Call Center Representative Jobs in Grapevine, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Plano, TX (21 miles from Grapevine, TX)
- 17 hours ago
- Plano, TX (21 miles from Grapevine, TX)
- 17 hours ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
- Lewisville, TX (7 miles from Grapevine, TX)
- 18 hours ago
- Lewisville, TX (7 miles from Grapevine, TX)
- 18 hours ago
Call Center Specialist JobID: 9903 Position Type: Support Staff Administrative- Non-Instructional Date Posted: 8/12/2025 Location: TRANSPORTATION - 944 Date Available: ASAP Description: Minimum...
- Plano, TX (21 miles from Grapevine, TX)
- 1 day ago
- Plano, TX (21 miles from Grapevine, TX)
- 1 day ago
Description Introduction Do you have the career opportunities as a(an) Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute...
AXS _Contact Center Representative I
- Frisco, TX (21 miles from Grapevine, TX)
- 2 days ago
- Frisco, TX (21 miles from Grapevine, TX)
- 2 days ago
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
AXS _Contact Center Representative I
- Dallas, TX (18 miles from Grapevine, TX)
- 2 days ago
- Dallas, TX (18 miles from Grapevine, TX)
- 2 days ago
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
Call Center Customer Service WFM REMOTE
- Irving, TX (10 miles from Grapevine, TX)
- 2 days ago
- Irving, TX (10 miles from Grapevine, TX)
- 2 days ago
Call Center Call Center Customer Service WFM REMOTE Remote, MD Posted: 8/14/2025 Job Description Job ID#: 72627 Job Category: Call Center Position Type: *W2 Duration: Temporary Shift: 1 Positions...
Remote WorkCall Center Agent (Contact Center) (49506)
- Bedford, TX (6 miles from Grapevine, TX)
- 2 days ago
- Bedford, TX (6 miles from Grapevine, TX)
- 2 days ago
Call Center Agent (Contact Center) Job Details Job Location Contact Center-Other Blood Centers - Bedford, TX Position Type Full Time Education Level High School Diploma / GED Equivalent Job Shift...
Patient Services Representative - Call Center
- Dallas, TX (18 miles from Grapevine, TX)
- 4 days ago
- Dallas, TX (18 miles from Grapevine, TX)
- 4 days ago
Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned. Key Functions: Provides excellent customer service to patients by...
Contact Center Customer Care Associate (Bilingual)
- Dallas, TX (18 miles from Grapevine, TX)
- 4 days ago
- Dallas, TX (18 miles from Grapevine, TX)
- 4 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched...
Call Center Representative (Bilingual)
- Denton, TX (20 miles from Grapevine, TX)
- 4 days ago
- Denton, TX (20 miles from Grapevine, TX)
- 4 days ago
Bilingual Call Center Representative Denton, TX OPPOORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH Are you looking for a position that offers growth opportunities, merit increases, paid training,...
Call Center Representative - Full-Time (9am-6pm shift)
- Fort Worth, TX (20 miles from Grapevine, TX)
- 5 days ago
- Fort Worth, TX (20 miles from Grapevine, TX)
- 5 days ago
Love Helping People? Join EECU as a Member Services Representative! Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism,...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Dallas, TX (18 miles from Grapevine, TX)
- 5 days ago
- Dallas, TX (18 miles from Grapevine, TX)
- 5 days ago
LOCATION Dallas, TX POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Dallas, TX (18 miles from Grapevine, TX)
- 5 days ago
- Dallas, TX (18 miles from Grapevine, TX)
- 5 days ago
LOCATION Dallas, TX POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
Inbound Call Center Representative
- Plano, TX (21 miles from Grapevine, TX)
- 6 days ago
- Plano, TX (21 miles from Grapevine, TX)
- 6 days ago
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry....
- Fort Worth, TX (20 miles from Grapevine, TX)
- 7 days ago
- Fort Worth, TX (20 miles from Grapevine, TX)
- 7 days ago
A Day in the Life of a Contact Center Agent As a Contact Center Agent, you are the initial liaison between First Onsite and our valued customers. You resolve issues and address inquiries...
Demographic Data for Grapevine, TX
Moving to Grapevine, TX? Find some basic demographic data about Grapevine, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Grapevine, TX
Highest Education Level
Call Center Representatives in Grapevine, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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