Customer Service Representative Jobs in Knoxville, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Insurance - Customer Service Rep ( P & C )
- Applegate Insurance Agency
- Knoxville, TN
- 5 days ago
- Applegate Insurance Agency
- Knoxville, TN
- 5 days ago
Join Our Team as a Customer Service Insurance Rep (CSR)! Are you an experienced Customer Service Insurance Representative looking to take your career to the next level? Applegate Insurance Agency...
Overview As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships....
Sales & Customer Service Associate
- Alcoa, TN (11 miles from Knoxville, TN)
- 8 hours ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 8 hours ago
Overview Where Better Careers Begin! Massage Envy Hamilton Crossing Do you have a passion for helping others? At the Massage Envy Hamilton Crossing franchise, we support and inspire you to be your...
Sr. Client Service Specialist, Employee Benefits
- Knoxville, TN
- 18 hours ago
- Knoxville, TN
- 18 hours ago
The Sr Client Service Specialist, Employee Benefits operates as a resource to the Employee Benefits group, Advisors, clients, insurance company partners and prospects by providing prompt,...
Patient Account Rep/ Customer Service Full Time Days
- Knoxville, TN
- 1 day ago
- Knoxville, TN
- 1 day ago
BASIC PURPOSE OF THE JOB Responsible for customer satisfaction and impression of Patient Financial Services with our families in the collection process. Works timely and closely with families to...
Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine...
Surety Client Service Specialist WTW - 3.6 Knoxville, TN Job Details Full-time Estimated: $57.4K - $72.9K a year 1 day ago Benefits Paid jury duty Health savings account AD&D insurance Paid...
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 5 days ago
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Representative-Customer Support
- Alcoa, TN (11 miles from Knoxville, TN)
- 5 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 5 days ago
Cirrus Aircraft's Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal...
PartTime Customer Service Associate Pro Weekend
- Alcoa, TN (11 miles from Knoxville, TN)
- 7 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 7 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our...
Pharmacy Customer Service Associate
- Seymour, TN (12 miles from Knoxville, TN)
- 8 days ago
- Seymour, TN (12 miles from Knoxville, TN)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Cashier
- Lenoir City, TN (23 miles from Knoxville, TN)
- 8 days ago
- Lenoir City, TN (23 miles from Knoxville, TN)
- 8 days ago
Req ID: 459064 Address: 9155 Hwy 321 N. Lenoir City, TN, 37771 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Representative - Multi Specialty Powell
- Powell, TN (10 miles from Knoxville, TN)
- 8 days ago
- Powell, TN (10 miles from Knoxville, TN)
- 8 days ago
Customer Service Representative - Multi Specialty Powell Tennova Medical Group - Greater Knoxville Powell, TN 37849 Job Summary The Customer Service Representative is responsible for handling customer...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Knoxville, TN
Highest Education Level
Customer Service Representatives in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Baking
- Sales Leadership
- Order Processing
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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