Customer Service Representative Jobs in Knoxville, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions....
EmPATH Customer Service and Benefits Specialist
- Knoxville, TN
- 11 hours ago
- Knoxville, TN
- 11 hours ago
Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where...
High performers in this role often move up to Customer Service Representative positions with increased responsibility and impact. Why This Role?...
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Customer Service Call Center - Knoxville On Site $18/hr
- Knoxville, TN
- 21 hours ago
- Knoxville, TN
- 21 hours ago
Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are...
- Powell, TN (10 miles from Knoxville, TN)
- 1 day ago
- Powell, TN (10 miles from Knoxville, TN)
- 1 day ago
Pay Rate: $13.00 / hour As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and...
- Powell, TN (10 miles from Knoxville, TN)
- 1 day ago
- Powell, TN (10 miles from Knoxville, TN)
- 1 day ago
Pay Rate: $13.00 / hour As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends,...
Customer Service agent-process payment Knoxville, TN Description RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service...
Get ready to embark on a customer-centric journey that's as refreshing as a mountain breeze! Staffmark is excited to partner with an established Knoxville, TN, organization seeking a Customer...
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Customer Service and Sales Support Representative
- Alcoa, TN (11 miles from Knoxville, TN)
- 2 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 2 days ago
Arconic is currently in search of a Customer Service & Sales Support Representative to join our Commercial Team in Alcoa, TN. At Arconic, we are looking for people who share our values of...
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
- Clinton, TN (16 miles from Knoxville, TN)
- 2 days ago
- Clinton, TN (16 miles from Knoxville, TN)
- 2 days ago
Location: Clinton, US-TN Rate: Not Specified Type: Permanent Client Service Associate Benefits: * Bonus based on performance * Company parties * Competitive salary * Employee discounts * Flexible...
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 2 days ago
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 2 days ago
Event Customer Service Call Center & Customer Service $ 22 / Hour location_on Pigeon e, Tennessee work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Greet Event...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Knoxville, TN
Highest Education Level
Customer Service Representatives in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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