Customer Service Representative Jobs in Knoxville, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
**Company Description** WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has...
Join Our Team as a Customer Service Representative at Siegel Suites & Siegel Select!...
At ABC Supply, Customer Service Representatives provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects....
Insurance Customer Care Representative
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 19 hours ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 19 hours ago
About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual...
- Maryville, TN (21 miles from Knoxville, TN)
- 20 hours ago
- Maryville, TN (21 miles from Knoxville, TN)
- 20 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Maryville, TN (21 miles from Knoxville, TN)
- 20 hours ago
- Maryville, TN (21 miles from Knoxville, TN)
- 20 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative
- Knoxville, TN (7 miles from Knoxville, TN)
- 1 day ago
- Knoxville, TN (7 miles from Knoxville, TN)
- 1 day ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
- Knoxville, TN
- 1 day ago
- Knoxville, TN
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative - Client Relations - Knoxville, TN
- Knoxville, TN
- 1 day ago
- Knoxville, TN
- 1 day ago
Description Competitive Pay starting at 17.75 per hour PLUS and additional $4.93 hourly fringe benefit!* Visit www.Ed.Careers.com to learn more about our history, read about our company culture,...
Remote WorkCustomer Service Branch Associate / Delivery Driver - Automotive Finishes
- Knoxville, TN
- 2 days ago
- Knoxville, TN
- 2 days ago
The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and...
LOCATIONS: Onsite - Knoxville Pay: $18 per hour Start: August 2025 Contract Term: Temp to Hire Hours of Operations: Monday-Friday, 8am - 5pm Title : Customer Service Agent Responsibilities :...
Customer Service Associate - Temporary
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 2 days ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
**Company Description** WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has...
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Knoxville, TN
Highest Education Level
Customer Service Representatives in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Check Cashing
- Inbound
- Service Sales
- First In, First Out
- Payment Processing
- Asset Protection
- Order Entry
- Customer Support
- Baking
- Sales Leadership
- Courteous
- Willingness To Learn
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Listening
- Friendliness
- Retail
- Customer Relations
- Telephone Skills
- Military Background
- High School Diploma
- Driving
- Flexibility
- Filing
- Inventory Management
- Multitasking
- Policy Development
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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