Customer Service Representative (CSR) in Sevierville

un Customer Service Representative (CSR) in Sevierville (Sevierville) LB Chase Heating & Air 2574 Boyds Creek Hwy compensation: $17 onwards employment type: experience level: mid level job title: Customer Service Representative (CSR) Customer Service Representative (CSR): Job Description Bring joy and comfort to our neighbors through expert craftsmanship and remarkable care. At LB Chase Home Services, we don't just provide HVAC solutions- we offer comfort, confidence, and peace of mind to our customers. Serving the community with integrity and expertise is our hallmark, and we're seeking an in-house Customer Service Representative (CSR) who s that same commitment to excellence. If you're a proactive, detail-oriented communicator with a strong ability to lead a team, and you're highly proficient in any Field Service Management tool (preferably HouseCall Pro), we want to hear from you. What Makes This Opportunity Different A Role That Matters: As the CSR for LB Chase Home Services, you'll be the voice of the company. You'll answer customer calls and play a key role in ensuring our customers feel heard, respected, and taken care of. A Dynamic Role: With a focus on customer service, your time will be split between handling customer calls directly allowing you to balance hands-on work with record-keeping responsibilities. Career Growth: Join a growing team with opportunities to move up in the company, develop professionally, and contribute to the continued success of LB Chase Home Services. What You'll Be Doing Customer Support: As the in-office CSR, you'll be responsible for answering customer calls promptly during designated hours, providing a warm, helpful, and professional experience to every caller. Call Reviews and Coaching: Review daily calls, identify areas for improvement, and conduct coaching sessions with your team to ensure consistent high-quality service. FSM Management: Manage all customer interaction through HouseCall Pro, ensuring accurate documentation, scheduling, and follow-ups. Collaborate with Other Teams: Work alongside dispatch, sales, and field teams to ensure seamless operations and customer satisfaction. Maintain Service Standards: Ensure that each CSR upholds our high customer service standards and maintains the company's reputation for excellence. You're a Strong Fit If You Bring HouseCall Pro Proficiency: You're highly skilled in using HouseCall Pro to manage customer calls, scheduling, and team coordination. Leadership Experience: Proven ability to manage and lead a team, with experience in providing daily cadences, coaching, and call reviews. Excellent Communication Skills: You're articulate, patient, and clear in both written and verbal communication. You can manage difficult customer situations with empathy and professionalism. Time Management: You're able to balance the demands of answering customer calls and maintaining accurate and pristine customer records, ensuring that neither responsibility suffers. Problem-Solving Mindset: You're resourceful and able to think on your feet when resolving customer issues or helping your team with challenges. Positive Attitude and Team Spirit: You bring enthusiasm to the role and work collaboratively with others to ensure smooth operations. Tools in Your Belt - and Ours Competitive Pay: Receive an hourly wage commensurate with experience, plus performance-based bonuses. Health Benefits: Health, dental, and vision insurance options to keep you covered. 401(k): Company match to help you plan for the future. Paid Time Off: Vacation days, holidays, and paid sick leave to ensure you have the work-life balance you deserve. Professional Growth: Opportunities for career development and advancement. Team Environment: A collaborative, respectful workplace where your contributions are valued. Why LB Chase Home Services? At LB Chase Home Services, we put people first-our customers, our team, and our community. We're looking for individuals who are committed to delivering exceptional service, growing with us, and making a real impact. Sound like a fit? Apply today and join a team that's transforming HVAC service and customer care across our community. Job Type: Full-time Pay: $17.00/ hour onwards Schedule: Year-round work Full-time, part-time and seasonal roles available Must be available during designated customer service hours, in the office 8:00AM to 5:00 PM on all weekdays. Location: Sevierville, TN 37876 (Required) Principals only. Recruiters, please don't contact this job poster. OK to highlight this job opening for persons with disabilities. post id: ... updated: [ ]