Customer Service Representative Jobs in Tennessee
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Insurance - Customer Service Rep ( P & C )
- Applegate Insurance Agency
- Knoxville, TN
- 1 day ago
- Applegate Insurance Agency
- Knoxville, TN
- 1 day ago
Join Our Team – Grow Your Career in Personal Lines Insurance! This position is 100% in-person and located at our Knoxville, TN office. Remote or hybrid work is not available. Applegate Insurance...
- Insurance4Truckers, LLC
- Hendersonville, TN
- 2 days ago
- Insurance4Truckers, LLC
- Hendersonville, TN
- 2 days ago
Customer Service Representative Needed in our office in Hendersonville, TN Join Insurance4Truckers, LLC as a Customer Service Representative in Hendersonville, TN....
Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You'll not only take charge of servicing,...
Service Center White House JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to...
Discover. A brighter future. We offer 100% remote, combo, or on site - it's your choice! And After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to...
Remote WorkLevel 4 Answer incoming calls regarding the customer's loans, insurance claims, lien releases and more. This position will also respond to customer and third party requests and process insurance...
Responsibilities Under general supervision, schedules appointments for patients, medical procedures, tests and studies ordered by physician. Responsible for answering phone calls and scheduling...
Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....
Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience....
Customer Service Representative - Work From Home
- Knoxville, TN
- 17 hours ago
- Knoxville, TN
- 17 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkReady to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
Job purpose The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met....
Customer Service Rep/Pizza Artist! Dominos Pizza - East Memphis
- Memphis, TN
- 1 day ago
- Memphis, TN
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
Summary** Advise clients about a range of banking products (including savings products, insurance products, consumer credits, and mortgages) that are suitable for the clients' needs or...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Tennessee
Highest Education Level
Customer Service Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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