Customer Service Representative Jobs in Tennessee

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 439 Jobs

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Knoxville, TN
  • 11 days ago
  • Knoxville, TN
  • 11 days ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...

Customer Service Representative

  • Chattanooga, TN
  • 11 hours ago
  • Chattanooga, TN
  • 11 hours ago

As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...

Customer Service Representative - PRN

  • Morristown, TN
  • 1 hour ago
  • Morristown, TN
  • 1 hour ago

Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels,...

Customer Service

  • Spring Hill, TN
  • 7 hours ago
  • Spring Hill, TN
  • 7 hours ago

Cash City Middle Tennessee's leading Payday Advance company is seeking qualified individuals for a customer service position in our Franklin location. We are looking for motivated, goal oriented...

Customer Service Representative - Patient Registration

  • Sparta, TN
  • 8 hours ago
  • Sparta, TN
  • 8 hours ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Service Technician

  • Nashville, TN
  • 8 hours ago
  • Nashville, TN
  • 8 hours ago

Looking to build your career and design your future? You have come to the right place. Summary The primary responsibility of the Customer Service Technician will be responsible providing excellent...

Part Time - Customer Service Associate - Tool Rental - Flexible

  • Gallatin, TN
  • 8 hours ago
  • Gallatin, TN
  • 8 hours ago

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...

Customer Service Associate

  • Cordova, TN
  • 8 hours ago
  • Cordova, TN
  • 8 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Store Customer Service Specialist Zone

  • Germantown, TN
  • 9 hours ago
  • Germantown, TN
  • 9 hours ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Customer Service Team Member - Chattanooga 3 Cummings Hwy (TN0808)

  • Chattanooga, TN
  • 11 hours ago
  • Chattanooga, TN
  • 11 hours ago

Job Details Job Location : Chattanooga, TN Position Type : Full-Time/Part-Time Salary Range : $13.50 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...

Part-Time Customer Service Representative

  • Lebanon, TN
  • 11 hours ago
  • Lebanon, TN
  • 11 hours ago

Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment...

Client Advocate - Intake Specialist

  • Clarksville, TN
  • 11 hours ago
  • Clarksville, TN
  • 11 hours ago

Our Company All Ways Caring HomeCare Overview Responsible to meet with Persons Served/Family in their homes to evaluate and assess the needs of the Person Served. Schedule timely follow up visits...

Customer Service Representative (Sr. Loan Consultant)

  • Clarksville, TN
  • 17 hours ago
  • Clarksville, TN
  • 17 hours ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Customer Service Representative (281)

  • Knoxville, TN
  • 18 hours ago
  • Knoxville, TN
  • 18 hours ago

At ABC Supply, Customer Service Representatives provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects....

Demographic Data for Tennessee

Moving to Tennessee? Find some basic demographic data about Tennessee below.


Local
National
6,903,473
143,447

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Tennessee

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Tennessee offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Tennessee
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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