Customer Service Representative Jobs in Tennessee
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Insurance - Customer Service Rep ( P & C )
- Applegate Insurance Agency
- Knoxville, TN
- 4 days ago
- Applegate Insurance Agency
- Knoxville, TN
- 4 days ago
Join Our Team – Grow Your Career in Personal Lines Insurance! This position is 100% in-person and located at our Knoxville, TN office. Remote or hybrid work is not available. Applegate Insurance...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Knoxville, TN
- 11 days ago
- Knoxville, TN
- 11 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store...
Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels,...
Cash City Middle Tennessee's leading Payday Advance company is seeking qualified individuals for a customer service position in our Franklin location. We are looking for motivated, goal oriented...
Customer Service Representative - Patient Registration
- Sparta, TN
- 8 hours ago
- Sparta, TN
- 8 hours ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Looking to build your career and design your future? You have come to the right place. Summary The primary responsibility of the Customer Service Technician will be responsible providing excellent...
Part Time - Customer Service Associate - Tool Rental - Flexible
- Gallatin, TN
- 8 hours ago
- Gallatin, TN
- 8 hours ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Team Member - Chattanooga 3 Cummings Hwy (TN0808)
- Chattanooga, TN
- 11 hours ago
- Chattanooga, TN
- 11 hours ago
Job Details Job Location : Chattanooga, TN Position Type : Full-Time/Part-Time Salary Range : $13.50 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment...
Our Company All Ways Caring HomeCare Overview Responsible to meet with Persons Served/Family in their homes to evaluate and assess the needs of the Person Served. Schedule timely follow up visits...
Customer Service Representative (Sr. Loan Consultant)
- Clarksville, TN
- 17 hours ago
- Clarksville, TN
- 17 hours ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
At ABC Supply, Customer Service Representatives provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects....
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Tennessee
Highest Education Level
Customer Service Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Spanish
- Inventory Management
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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