Call Center Representative Jobs in Knoxville, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Gallery Operations and Client Relations Specialist
- Knoxville, TN
- 9 days ago
- Knoxville, TN
- 9 days ago
Are you customer-centric and have experience providing stellar customer service? Do you have strong communication skills? Do you have experience managing inventory and orders? Do you have...
- Maryville, TN (21 miles from Knoxville, TN)
- 28 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 28 days ago
Do you have experience with Logistics and/or Supply Chain? Have you provided sales support in the past? Do you have strong verbal and written communication? Do you have great attention to detail?...
RemX is Seeking Customer Service Reps for an onsite position in Knoxville, TN with an organization that provided extended business office for colleges and universities within the country. Work and...
Medical Call Center Representative TeamHealth - 3.3 Knoxville, TN Job Details Full-time Estimated: $33.4K - $43.1K a year 6 hours ago Qualifications Management Clerical experience 1 year Medical terminology...
Call Center Representative Knoxville, TN Description RemX is seeking Call Center Representatives for On-Site opportunities in Knoxville, TN 37923....
Bilingual Spanish Call Center Agent PT- Remote Wfh After Training
- Knoxville, TN
- 90+ days ago
- Knoxville, TN
- 90+ days ago
BILINGUAL SPANISH CALL CENTER AGENT - PT- REMOTE WFH AFTER TRAINING TeamHealth Knoxville, TN (Onsite) Part-Time Job Details In this position, you'll utilize your Bilingual Spanishmunication skills...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Knoxville, TN
Highest Education Level
Call Center Representatives in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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