Customer Service Representative Jobs in Montreal, QC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Laval, QC (7 miles from Montreal, QC)
- 1 day ago
- Laval, QC (7 miles from Montreal, QC)
- 1 day ago
Application Deadline: 05/01/2025 Address: 957 boulevard d'Auteuil Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Bilingual Customer Service Representative - Laval
- Laval, QC (7 miles from Montreal, QC)
- 1 day ago
- Laval, QC (7 miles from Montreal, QC)
- 1 day ago
. - 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers...
(CAN) Customer Service Desk Associate
- Kirkland, QC (14 miles from Montreal, QC)
- 2 days ago
- Kirkland, QC (14 miles from Montreal, QC)
- 2 days ago
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
Client Service Representative 18hours/weekly- Brossard
- Brossard, QC (8 miles from Montreal, QC)
- 3 days ago
- Brossard, QC (8 miles from Montreal, QC)
- 3 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
- Brossard, QC (8 miles from Montreal, QC)
- 3 days ago
- Brossard, QC (8 miles from Montreal, QC)
- 3 days ago
Work Location: Brossard, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: 38,300 $ / $38,300 - 51,700 $ / $51,700 CADThis role is eligible for commission based earnings. TD is...
Retour instantane Customer Service Instant Return Representative
- Montreal, QC
- 5 days ago
- Montreal, QC
- 5 days ago
Wage: $16.50 per hour Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most...
Bilingual Customer Service Representative
- Laval, QC (7 miles from Montreal, QC)
- 6 days ago
- Laval, QC (7 miles from Montreal, QC)
- 6 days ago
We are looking for candidates with a minimum of 2 to 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries...
Bilingual Customer Support Representative
- Dorval, QC (9 miles from Montreal, QC)
- 6 days ago
- Dorval, QC (9 miles from Montreal, QC)
- 6 days ago
New Contract Opportunity Bilingual Customer Support Representative A leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Quebec...
French Bilingual Contact Center Representative - Customer Service Specialist
- Brossard, QC (8 miles from Montreal, QC)
- 7 days ago
- Brossard, QC (8 miles from Montreal, QC)
- 7 days ago
Work Location: Brossard, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 45 700 $/$45,700 - 61 00 $/$61,000 CAD TD is committed to providing fair and...
Customer Service Rep (Full Time) - Mirabel, QC
- Mirabel, QC (21 miles from Montreal, QC)
- 7 days ago
- Mirabel, QC (21 miles from Montreal, QC)
- 7 days ago
Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality...
Retour instantane Part Time Customer Service Instant Return Representative
- Montreal, QC
- 8 days ago
- Montreal, QC
- 8 days ago
Le salaire de depart pour ce poste est de 16.50 $/h Non seulement vous faites partie d'une organisation ou vous stimulez votre potentiel, alimentez votre passion!! Voici quelques avantages et...
Customer Service Representative
- Anjou, QC (4 miles from Montreal, QC)
- 9 days ago
- Anjou, QC (4 miles from Montreal, QC)
- 9 days ago
Service Representative will have responsibility to ensure orders are accurately entered, processed, and tracked in Altium systems....
Customer Service Representative - UniFirst Canada
- Lasalle, QC (7 miles from Montreal, QC)
- 24 days ago
- Lasalle, QC (7 miles from Montreal, QC)
- 24 days ago
We are currently seeking an entry level CUSTOMER SERVICE REPRESENTATIVE to: Handle telephone inquires and taking orders over the phone Data entry Provide inside support to sales representatives Help...
Inside Sales Customer Service- Bilingual
- Laval, QC (7 miles from Montreal, QC)
- 30+ days ago
- Laval, QC (7 miles from Montreal, QC)
- 30+ days ago
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in...
Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Montreal, QC
Highest Education Level
Customer Service Representatives in Montreal, QC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »