Professionnel du commerce mondial Service Client / Global Trade Professionnal - Customer Service

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Titre du poste: Professionnel du commerce mondial Service Client

A propos de Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) est un leader mondial de linnovation aerospatiale, dont le siege social est situe a Longueuil, au Quebec, depuis 1928. Nous concevons et fabriquons des moteurs daeronefs de nouvelle generation qui propulsent la plus grande flotte mondiale davions et dhelicopteres dans les segments de laviation daffaires, de laviation generale et de laviation regionale.

Depuis pres de 100 ans, nos equipes sont a lavant-garde des technologies de propulsion, repoussant les limites afin de rendre nos moteurs plus performants et fiables. Nos moteurs soutiennent des missions essentielles, du transport de passagers et de marchandises aux services medicaux durgence, aux operations humanitaires et a la lutte contre les feux de foret, partout dans le monde.

Un employeur de choix

Pratt & Whitney Canada a ete reconnue comme lun des meilleurs employeurs au Canada en 2026 selon Forbes, et ce, pour une 11e annee consecutive. Lentreprise sest egalement classee au premier rang des employeurs de lindustrie de laerospatiale et de la defense au pays. De plus, notre siege social figure toujours parmi les meilleurs employeurs de la region de Montreal. Ensemble, ces distinctions confirment notre reputation demployeur de choix a Montreal, au Canada et a lechelle mondiale.

Pourquoi rejoindre lequipe?

La mission du groupe de Gestion du Commerce International (GT) du Service Client est dassurer que les requis relies aux differentes lois du commerce international sont rencontrees par les differents departements et sont integres ou automatises le plus possible dans leurs processus daffaires afin den assurer la robustesse et de prevenir les violations des lois. Ceci implique une comprehension de lorganisation Service Client en entier et des risques auxquels chaque departement fait face. Ceci implique aussi de creer, gerer et ameliorer les processus specifiques a GT servant a supporter lefficacite des transactions avec les clients, partenaires et fournisseurs de P&WC. Ces processus incluent lapplication proactive pour des permis et licences dimportation et dexportation, lidentification de strategies pour la retention des donnees, lidentification de la classification de produits et de donnees techniques, et etablir une strategie de formation pour tous les employes du Service Client. En joignant notre equipe GT dans lorganisation du Service Client, vous joindrez une equipe dynamique orientee projet, dediee a faire en sorte que P&WC ait un programme de GT de 1ere classe mondiale.

Il sagit dun poste ideal pour relier les competences legales et de gestion. Lequipe a laquelle vous vous joindrez a des profils diversifies (ingenierie, droit, communication, gestion, etc.) et est localisee dans plusieurs pays (surtout a Longueuil, mais aussi aux Etats-Unis, a Singapour, en Pologne, en Angleterre, au Bresil et en Inde).

Le poste est a temps plein du lundi au vendredi selon des horaires flexibles a Longueuil et seffectue exclusivement en presentiel.

A quoi ressemblera votre quotidien?

• Diriger des projets de conformite en travaillant avec les differents membres de lequipe au Canada, aux Etats-Unis et a linternational.

• Contribuer au developpement et a lamelioration continue des processus GT et du travail standard.

• Coordonner limplementation dans lorganisation Service Client de nouveaux requis definis par RTX (Raytheon Technologies Corporation) et P&WC.

• Former le personnel sur les requis GT et les changements de politique ou de reglementation.

• Ameliorer les connaissances generales GT a travers differentes unites daffaire du Service Client.

• Diriger strategiquement et fonctionner en tant que go to du commerce international pour differents departements du Service Client.

• Sassurer de lenvoi de commodites dans differents systemes.

• Participer aux investigations internes reliees aux violations de la loi ou de la politique GT et generer des actions correctives pertinentes et prevenants les erreurs et contribuer aux divulgations volontaires envoyees aux gouvernements americains, canadiens ou dautres pays.

• Gerer le programme Focal GT Customer Service

• Aider a elaborer des plans et des initiatives de formation en fonction des exigences de formation.

• Collaborer avec le departement Legal et les autres departements GT de P&WC afin daligner, simplifier et generer des synergies a travers la compagnie.

Quest-ce quil vous faut pour reussir?

Incontournables:

• Baccalaureat avec 3 a 5 ans dexperience

• Maitrise avec 2 a 4 ans dexperience

Domaine :

• Gestion, Ingenierie, Droit

Atouts:

• Connaissance de SAP, GTS, CRM, Excel, PowerPoint

Ce poste sinscrit dans un milieu de travail francophone, neanmoins il necessite une tres bonne connaissance de langlais pour lire et comprendre, sur une base quotidienne, de la documentation et des termes techniques qui peuvent emaner dorganisations internationales, ainsi que pour ecrire et communiquer en anglais avec des clients, des fournisseurs ou des collegues internationaux.

Ce que nous offrons

• Programme de regime de retraite et depargne avec cotisation de lemployeur

• Programme dassurance collective

• Possibilites davancement (progression de carriere)

• Programme de merite ou programme de reconnaissance

• Programme de sante et bien-etre, y compris la telemedecine

• Club recreatif et sportif

• Garderies a proximite

• Accessibilite en transport ou programme de transport en commun et stationnement gratuit

Travailler chez Pratt & Whitney Canada

Le masculin est utilise sans discrimination et uniquement dans le but d'alleger le texte. Nous etudierons la demande demploi de tous les candidats qualifies.

Chez Pratt & Whitney Canada, nous allions passion, audace et rigueur pour concevoir, fabriquer et entretenir les moteurs daeronefs les plus avances et les plus fiables au monde. Notre travail et la qualite de nos produits contribuent au succes de nos clients, qui a leur tour sauvent des vies, soutiennent le commerce connectent les communautes et protegent les libertes.

Chez Pratt & Whitney Canada, vous avez loccasion de faire une difference tous les jours; Il suffit de lever les yeux. Etes-vous pret a vous depasser?

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Job title: Global Trade Specialist - Customer Service

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the worlds largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canadas Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

The mission of the Customer Service Global Trade (GT) Group is to ensure the requirements related to international trade laws from different jurisdictions are met in the different departments of Customer Service and are embedded or automated as much as possible in the business processes to ensure mistake proof gates are in place and prevent any violations of the here mentioned laws. This entails an understanding of the Customer Service organization as a whole and of the risks that each department faces. This also entails creating, managing and improving GT-specific business processes to support the efficiency of P&WCs dealings with their customers, suppliers and partners. Such processes include getting proactively the required export and import licenses & permits, identifying record-retention strategies or assessing the classification of products or of technology and establishing a training strategy for all Customer Service employees.

By joining our GT team in the Customer Service organization, you will be joining a dynamic project oriented team dedicated to making P&WC best in class in GT. An ideal job position to leverage legal and business skills and interests in a fast pace and thriving customer focused environment. You will be joining a team of people with diverse backgrounds (engineering, communication, law, business, etc.) located worldwide (mainly Longueuil, but also in Singapore, Poland, USA, UK, Brazil and India).

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil , and performed exclusively on-site.

What your day will look like / Specific Responsibilities:

• Lead compliance/business projects leveraging other Global Trade (GT) Professionals located throughout the Customer Service organization namely in Canada, U.S. and internationally.

• Contribute to the development and continuous improvement of GT processes and standard work.

• Coordinate the implementation of RTX (Raytheon Technologies Corporation) and P&WC GT requirements into Customer Service business processes.

• Train Customer Service business personnel on GT requirements and policy/regulatory changes.

• Reinforce GT general awareness throughout Customer Service business units.

• Strategically lead and function as the "go-to" point of contact for GT across various Customer Service departments.

• Ensure the smooth shipment of commodities through different DT systems.

• Participate in internal investigations related to GT escapes/violations and seek meaningful corrective actions and mistake proof solutions as well as contribute to Voluntary Disclosures made to the U.S., Canadian or other foreign governments as applicable

• Manage the GT Focal program.

• Assist in developing training plans and initiatives based on the training requirements

• Collaborate with the Legal department and other P&WC GT business specific teams to align, streamline and create synergies and cross-company efficiencies.

What do you need to be successful:

• Bachelor degree with 3 to 5 years experience

• Master degree with 2 to 4 years experience

Areas of Study:

• Management / Engineering / Law

Assets:

• Experience with SAP, xClass, GTS, CRM, Excel and PowerPoint

This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions

• Group insurance program

• Opportunities for advancement (career progression)

• Merit or recognition program

• Health and wellness program, including virtual health care

• Recreational and sports club

• Nearby daycares

• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every dayjust look up. Are you ready to go beyond?

RTX adhere aux principes degalite en matiere de recrutement et dembauche. Toutes les candidatures de postulants qualifies seront examinees avec attention, sans distinction dorigine ethnique, de couleur, de religion, de genre, dorientation ou didentite sexuelle, dorigine nationale, dage, de handicap, de statut dancien combattant protege ou de toute autre caracteristique protegee par la loi.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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