Customer Service Representative Jobs in Quebec
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Associate, Customer Service Lending Delivery
- Bank of Montreal
- Brossard, QC
- 9 hours ago
- Brossard, QC
- 9 hours ago
Application Deadline: 06/25/2026 Address: 2340A boulevard Lapiniere Job Family Group: Commercial Sales & Service Provides daily operational service support and ensures the delivery of exceptional...
In PersonRepresentant - Service a la clientele/ Representative - Customer Service
- Wesco Financial
- Brossard, QC
- 2 days ago
- Brossard, QC
- 2 days ago
En tant que representant du service a la clientele, vous repondrez aux demandes de renseignements des clients par telephone, par courriel ou en personne afin de repondre a leurs questions ou de...
In PersonBilingual Client Service Specialist , AdminAdvantage
- Manulife
- Montreal, QC
- 2 days ago
- Montreal, QC
- 2 days ago
Join a team thats transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits...
In PersonRepresentant du service a la clientele Customer Service Representative
- Hertz
- Quebec, QC
- 2 days ago
- Quebec, QC
- 2 days ago
Nouvelle annee, nouveau vous, nouvelle carriere! Nous recherchons un Associe au Service a la Clientele et aux Ventes passionne par la satisfaction de la clientele en offrant un service...
In PersonTitle: Customer Service Representative Location: Montreal, QC/Hybrid Duration: 12 Months Pay Rate: C$20-22/hr. on T4 Introduction This position involves receiving and processing incoming payments from...
Hybrid- ADP
- Montreal, QC
- 8 days ago
- Montreal, QC
- 8 days ago
ADP souhaite embaucher un representant (e) du service a la clientele, services aux comptes majeurs - Temps partiel Vous aimez les gens et etes a laise dans un environnement dynamique axe sur la...
In Person Part TimeSimons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating...
In Person TemporaryBilingual (En/FR) Technical Customer Service Agent II
- LifeWorks
- Montreal, QC
- 14 days ago
- Montreal, QC
- 14 days ago
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
RemoteRelevant de la directrice des ventes, le ou la candidate travaillera en étroite collaboration avec les représentants externes des ventes de l’entreprise, que ce soit de la demande de prix...
In PersonWe're Hiring an Customer Service Representative for the Ocean Department! Location: Montreal, QC, near central train station!...
HybridCustomer Service Rep (Full Time) - Rimouski, QC
- Linde
- Rimouski, QC
- 30+ days ago
- Rimouski, QC
- 30+ days ago
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality...
In Person Full TimeSimons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating...
In PersonCustomer Service Associates - Seasonal positions
- Simons
- Quebec, QC
- 30+ days ago
- Quebec, QC
- 30+ days ago
Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating...
In Person TemporaryBilingual Customer Service Representative
- Randstad
- Montreal, QC
- 30+ days ago
- Montreal, QC
- 30+ days ago
The main function of a bilingual customer service representative is to provide assistance and resolve customer concerns while effectively communicating in two languages....
HybridRepresentant au service a la clientele III / Customer Service Representative III (GZ) - Evergreen
- Enbridge
- Gatineau, QC
- 45+ days ago
- Gatineau, QC
- 45+ days ago
Note: As we frequently seek qualified candidates for our Customer Service Representative roles, this is an open call posting for the Gatineau, QC area....
Remote HybridCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Quebec
Highest Education Level
Customer Service Representatives in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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