Customer Service Representative Jobs in Quebec
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is...
Application Deadline: 04/04/2025 Address: 498 rue Principale ouest Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Location: Anjou, QC Contract: 6 months, with possibility of extension or permanent position Compensation: Base salary + 5% commission on individual sales Languages: French & English required Work...
Title: Customer Service Technician Support II Department: Customer Support Revision Date: 3/10/2025 Location: Gatineau, QC Level: S2 Company Overview Comtech Telecommunications Corp. is a leading...
Customer Service Representative, Summer 2025 (co-op/Internship) - 4 months
- Montreal, QC
- 7 days ago
- Montreal, QC
- 7 days ago
Application Deadline: 03/21/2025 Address: 2856 rue de Salaberry Job Family Group: Retail Banking Sales & Service As a co-op/intern student at BMO, you will have the opportunity to be heard, keep...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Senior Client Service Representative - Chibougamau
- Chibougamau, QC
- 9 days ago
- Chibougamau, QC
- 9 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Ingenieur de programme de service a la clientele / Customer Service Program Engineer
- Longueuil, QC
- 9 days ago
- Longueuil, QC
- 9 days ago
Date daffichag e / Date Posted: 2025-02-20 Pays / Country: Canada Emplacement / Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada Titre du poste : Ingenieur de programme...
Join a Growing Team as a Client Care Specialist in Montreal, Quebec! Are you passionate about delivering exceptional customer service and building lasting relationships? Do you thrive in a...
Representant du service a la clientele Customer Service Representive
- Quebec, QC
- 17 days ago
- Quebec, QC
- 17 days ago
Nouvelle annee, nouveau vous, nouvelle carriere! Nous recherchons un Associe au Service a la Clientele et aux Ventes passionne par la satisfaction de la clientele en offrant un service...
- Montreal, QC
- 20 days ago
- Montreal, QC
- 20 days ago
Agent ou agente, Soutien a la clientele Produits nutritionnels (Montreal) / Customer Support Agent Nutritional Products (Montreal) A PROPOS DABBOTT Chef de file mondial dans le secteur des soins...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Senior Client Service Representative Commercial Programs and Affinity Center of Excellence
- Montreal, QC
- 21 days ago
- Montreal, QC
- 21 days ago
We are currently recruiting for dynamic, motivated, customer service-oriented colleagues with experience in the insurance industry to join our growing Commercial Programs and Affinity COE team at...
Bilingual Customer Service Representative - Montreal, Quebec
- Montreal, QC
- 28 days ago
- Montreal, QC
- 28 days ago
Customer Service Representative Were hiring full-time inbound service representatives! Youll be part of a team reporting to a Supervisor, Customer Experience in May 2025....
Customer Service Rep (12 month contract with benefits) - Rimouski, QC
- Rimouski, QC
- 28 days ago
- Rimouski, QC
- 28 days ago
Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Quebec
Highest Education Level
Customer Service Representatives in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Scanning
- Reimbursement
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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