Customer Service Representative Jobs in Quebec
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
Client service representative - casual, Victoriaville, QC
- Victoriaville, QC
- 1 day ago
- Victoriaville, QC
- 1 day ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Application Deadline: 05/01/2025 Address: 957 boulevard d'Auteuil Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
. - 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers...
Client Service Representative 18hours/weekly- Brossard
- Brossard, QC
- 3 days ago
- Brossard, QC
- 3 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Work Location: Brossard, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: 38,300 $ / $38,300 - 51,700 $ / $51,700 CADThis role is eligible for commission based earnings. TD is...
Retour instantane Customer Service Instant Return Representative
- Montreal, QC
- 5 days ago
- Montreal, QC
- 5 days ago
Wage: $16.50 per hour Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most...
We are looking for candidates with a minimum of 2 to 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries...
New Contract Opportunity Bilingual Customer Support Representative A leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Quebec...
French Bilingual Contact Center Representative - Customer Service Specialist
- Brossard, QC
- 7 days ago
- Brossard, QC
- 7 days ago
Work Location: Brossard, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 45 700 $/$45,700 - 61 00 $/$61,000 CAD TD is committed to providing fair and...
Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality...
Retour instantane Part Time Customer Service Instant Return Representative
- Montreal, QC
- 8 days ago
- Montreal, QC
- 8 days ago
Le salaire de depart pour ce poste est de 16.50 $/h Non seulement vous faites partie d'une organisation ou vous stimulez votre potentiel, alimentez votre passion!! Voici quelques avantages et...
Service Representative will have responsibility to ensure orders are accurately entered, processed, and tracked in Altium systems....
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Title: Senior Customer Service Technician Support Department: Customer Support Revision Date: 4/10/2025 Location: Gatineau, QC Level: S3 Company Overview Comtech Telecommunications Corp. is a...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Quebec
Highest Education Level
Customer Service Representatives in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Scanning
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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