Customer Service Representative Jobs in Quebec
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
The Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. Were building a...
Client service representative, 15h/weekly - Mascouche, QC
- Mascouche, QC
- 1 day ago
- Mascouche, QC
- 1 day ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Work Location: Laval, Quebec, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: 38,300 $ / $38,300 - 51,700 $ / $51,700 CADThis role is eligible for commission based earnings. TD is...
Ingenieur de programme de service a la clientele - Customer Service Program Engineer
- Longueuil, QC
- 2 days ago
- Longueuil, QC
- 2 days ago
Date daffichag e / Date Posted: 2025-02-28 Pays / Country: Canada Emplacement / Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada Titre du poste : Ingenieur de programme...
Work Location: Brossard, Quebec, Canada Hours: 30 Line of Business: Personal & Commercial Banking Pay Details: 47 200$$/$47,200 - 55 500 $/$55,500 CAD TD is committed to providing fair and...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Client service representative, 20h/weekly - Bromont, QC
- Bromont, QC
- 7 days ago
- Bromont, QC
- 7 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
PAL Airlines is currently seeking a Customer Service Representative to join our growing team of committed professionals in our Quebec City, QC base....
Copy of Representant de service a la clientele/ Customer Experience Representative
- Brossard, QC
- 14 days ago
- Brossard, QC
- 14 days ago
Company Description Nous consacrons nos efforts a creer des experiences et a raconter des histoires et nous sommes toujours a la recherche de gens brillants, energiques et axes sur le service a la...
How will you CONTRIBUTE and GROW? The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact by...
Customer Service and Inside Sales Representative Location: Boucherville, Quebec Work schedule: Face-to-face Position type : Permanent, Full time (40h/week) Company description Our client, a...
Ingenieur de programme, service a la clientele - Customer Service Program Engineer
- Longueuil, QC
- 21 days ago
- Longueuil, QC
- 21 days ago
Date daffichag e / Date Posted: 2025-06-11 Pays / Country: Canada Emplacement / Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada Titre du poste : Ingenieur de programme,...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Specialiste du soutien a la clientele/Customer Support Specialist
- Montreal, QC
- 25 days ago
- Montreal, QC
- 25 days ago
Note: Ce role est un contrat jusqu'au 1er septembre 2026. Note: This role is a contract until September 1, 2026. *** English Version Below *** Les voyages vont bien au-dela de leur destination ;...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Quebec
Highest Education Level
Customer Service Representatives in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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