Representant - Service a la clientele/ Representative - Customer Service

En tant que representant du service a la clientele, vous repondrez aux demandes de renseignements des clients par telephone, par courriel ou en personne afin de repondre a leurs questions ou de resoudre leurs problemes. Vous resoudrez la plupart des problemes de routine et certains problemes plus complexes et non routiniers et communiquerez la solution ou les renseignements demandes au client. Vous analyserez les besoins des clients en matiere de service et les renverrez a d'autres services ou departements techniques pour un suivi, le cas echeant.

Responsabilites

• Soutenir la clientele en repondant aux questions, aux preoccupations, aux demandes de renseignements sur les comptes et en traitant les plaintes des clients.

• Traiter les paiements des clients ayant un compte en especes.

• Rechercher et resoudre les problemes des clients, en assurant la liaison entre les autres services si necessaire.

• Apporter un soutien au comptoir de vente en repondant aux questions des clients qui se presentent sur place ou par telephone.

Qualifications

• Diplome d'etudes secondaires ou equivalent requis

• Diplome d'etudes collegiales prefere

• 2 a 4 ans d'experience pertinente

• Solides competences interpersonnelles permettant de travailler efficacement dans un environnement de travail diversifie.

• Capacite a communiquer efficacement a l'oral et a l'ecrit.

• Capacite a travailler sous pression

• Grand souci du detail

• Capacite a traiter les gens avec sensibilite, tact, diplomatie et professionnalisme a tout moment.

• Connaissance de l'informatique, notamment de MS Word, Excel et du courrier electronique.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

• Process payments for cash account customers.

• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required

• College Diploma preferred

• 2-4 years of relevant experience

• Solid interpersonal skills that allow one to work effectively in a diverse working environment

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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