Customer Service Representative Jobs in Laval, QC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TD Bank
- Montreal, QC (7 miles from Laval, QC)
- 2 hours ago
- Montreal, QC (7 miles from Laval, QC)
- 2 hours ago
Work Location: Montreal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 47 200 $/$47,200 - 66 600 $/$66,600 CAD TD is committed to providing fair and...
In PersonAssociate, Customer Service Lending Delivery
- Bank of Montreal
- Brossard, QC (15 miles from Laval, QC)
- 17 hours ago
- Brossard, QC (15 miles from Laval, QC)
- 17 hours ago
Application Deadline: 06/25/2026 Address: 2340A boulevard Lapiniere Job Family Group: Commercial Sales & Service Provides daily operational service support and ensures the delivery of exceptional...
In PersonRepresentant - Service a la clientele/ Representative - Customer Service
- Wesco Financial
- Brossard, QC (15 miles from Laval, QC)
- 2 days ago
- Brossard, QC (15 miles from Laval, QC)
- 2 days ago
En tant que representant du service a la clientele, vous repondrez aux demandes de renseignements des clients par telephone, par courriel ou en personne afin de repondre a leurs questions ou de...
In PersonBilingual Client Service Specialist , AdminAdvantage
- Manulife
- Montreal, QC (7 miles from Laval, QC)
- 2 days ago
- Montreal, QC (7 miles from Laval, QC)
- 2 days ago
Join a team thats transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits...
In PersonCustomer Service Representative
- Montreal, QC (7 miles from Laval, QC)
- 5 days ago
- Montreal, QC (7 miles from Laval, QC)
- 5 days ago
Title: Customer Service Representative Location: Montreal, QC/Hybrid Duration: 12 Months Pay Rate: C$20-22/hr. on T4 Introduction This position involves receiving and processing incoming payments from...
Hybrid- ADP
- Montreal, QC (7 miles from Laval, QC)
- 8 days ago
- Montreal, QC (7 miles from Laval, QC)
- 8 days ago
ADP souhaite embaucher un representant (e) du service a la clientele, services aux comptes majeurs - Temps partiel Vous aimez les gens et etes a laise dans un environnement dynamique axe sur la...
In Person Part TimeBilingual (En/FR) Technical Customer Service Agent II
- LifeWorks
- Montreal, QC (7 miles from Laval, QC)
- 14 days ago
- Montreal, QC (7 miles from Laval, QC)
- 14 days ago
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
Remote- Randstad
- Montreal, QC (7 miles from Laval, QC)
- 26 days ago
- Montreal, QC (7 miles from Laval, QC)
- 26 days ago
We're Hiring an Customer Service Representative for the Ocean Department! Location: Montreal, QC, near central train station!...
HybridBilingual Customer Service Representative
- Randstad
- Montreal, QC (7 miles from Laval, QC)
- 30+ days ago
- Montreal, QC (7 miles from Laval, QC)
- 30+ days ago
The main function of a bilingual customer service representative is to provide assistance and resolve customer concerns while effectively communicating in two languages....
HybridReception and Customer Service Representative
- Canderel
- Montreal, QC (7 miles from Laval, QC)
- 45+ days ago
- Montreal, QC (7 miles from Laval, QC)
- 45+ days ago
Who we are: Canderel is a real estate company recognized for its commitment to developing vibrant communities nationwide. Focused on sustainability, innovation, and inclusivity, the company offers...
In PersonRepresentant du service a la clientele Customer Service Representative
- Hertz
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
Nouvelle annee, nouveau vous, nouvelle carriere! Nous recherchons un Associe au Service a la Clientele et aux Ventes passionne par la satisfaction de la clientele en offrant un service...
In PersonLogistics Client Service Representative
- Omnitrans
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and...
HybridBilingual Customer Service Representative
- Fairstone
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
Come join Eden Park a Bilingual Customer Service Representative About the role: Providing exceptional and professional service on every interaction and building rapport with our customers Receiving...
HybridBilingual Customer Care Representative
- Quench
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
- Montreal, QC (7 miles from Laval, QC)
- 60+ days ago
About Quench Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle...
HybridProfessionnel du commerce mondial Service Client / Global Trade Professionnal - Customer Service
- RTX
- Longueuil, QC (13 miles from Laval, QC)
- 60+ days ago
- Longueuil, QC (13 miles from Laval, QC)
- 60+ days ago
Date daffichag e / Date Posted: 2026-03-26 Pays / Country: Canada Emplacement / Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG Titre du poste: Professionnel du commerce...
In PersonCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Laval, QC
Highest Education Level
Customer Service Representatives in Laval, QC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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