Customer Service Representative Jobs in Philadelphia, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Licensed Customer Service Representative
- Liberty Mutual Insurance
- Evesham, NJ (15 miles from Philadelphia, PA)
- 6 days ago
- Liberty Mutual Insurance
- Evesham, NJ (15 miles from Philadelphia, PA)
- 6 days ago
Description Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division...
Remote WorkBilingual Customer Service Specialist (Spanish)
- West Chester, PA (23 miles from Philadelphia, PA)
- 27 days ago
- West Chester, PA (23 miles from Philadelphia, PA)
- 27 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Bilingual Store Customer Service Specialist- (Spanish OR Turkish)
- Berlin, NJ (18 miles from Philadelphia, PA)
- 24 days ago
- Berlin, NJ (18 miles from Philadelphia, PA)
- 24 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(04842) - 107 W Ridge Pike
- Conshohocken, PA (11 miles from Philadelphia, PA)
- moments ago
- Conshohocken, PA (11 miles from Philadelphia, PA)
- moments ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04825) - 1009 Easton Rd.
- Willow Grove, PA (13 miles from Philadelphia, PA)
- moments ago
- Willow Grove, PA (13 miles from Philadelphia, PA)
- moments ago
Company Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we...
- Cinnaminson, NJ (9 miles from Philadelphia, PA)
- moments ago
- Cinnaminson, NJ (9 miles from Philadelphia, PA)
- moments ago
Apply Description Job Purpose: Assist and support SBI Sales Team with order to cash responsibilities. Provide resolution for internal and external customers on issues including but not limited to...
Customer Service Rep(04511) - 1821 Cinnaminson Ave
- Cinnaminson, NJ (9 miles from Philadelphia, PA)
- moments ago
- Cinnaminson, NJ (9 miles from Philadelphia, PA)
- moments ago
Company Description Job Description Great customers with a friendly voice. Take orders from both walk in and telephone customers. Stock and help prepare food. Aid in cleaning the store. Suggest...
Customer Service Rep(04796) - 2308 West Oregon Ave.
- Philadelphia, PA
- moments ago
- Philadelphia, PA
- moments ago
Company Description Job Description The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with...
Customer Service & E-Commerce Supervisor - Full Time
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 1 hour ago
- Newtown Square, PA (14 miles from Philadelphia, PA)
- 1 hour ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Representative
- Mullica Hill, NJ (16 miles from Philadelphia, PA)
- 1 hour ago
- Mullica Hill, NJ (16 miles from Philadelphia, PA)
- 1 hour ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
Automotive Customer Service Advisor
- Wilmington, DE (24 miles from Philadelphia, PA)
- 7 hours ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 7 hours ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Customer Service Representative
- Colmar, PA (22 miles from Philadelphia, PA)
- 8 hours ago
- Colmar, PA (22 miles from Philadelphia, PA)
- 8 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Bristol, PA (20 miles from Philadelphia, PA)
- 8 hours ago
- Bristol, PA (20 miles from Philadelphia, PA)
- 8 hours ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Office Assistant & Customer Service
- Ivyland, PA (18 miles from Philadelphia, PA)
- 10 hours ago
- Ivyland, PA (18 miles from Philadelphia, PA)
- 10 hours ago
We're looking for a reliable and detail-oriented Office Assistant to join our team at Durphy Packaging Company, a company that specializes in custom packaging solutions. This role is a mix of...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Philadelphia, PA
Highest Education Level
Customer Service Representatives in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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