Call Center Representative Jobs in Philadelphia, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate I - FM
- Bristol, PA (20 miles from Philadelphia, PA)
- 2 days ago
- Bristol, PA (20 miles from Philadelphia, PA)
- 2 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Customer Care Associate - Temp
- Carneys Point, NJ (22 miles from Philadelphia, PA)
- 7 days ago
- Carneys Point, NJ (22 miles from Philadelphia, PA)
- 7 days ago
Primary Purpose **THIS A FULL-TIME TEMPORARY ROLE IN A CALL CENTER. MUST BE ABLE TO COMMUTE TO CARNEY'S POINT NJ FOR 10 WEEKS OF IN-PERSON TRAINING.** With supervision, provides efficient and...
Title Call Center Representative EOE Statement We are an equal employment opportunity employer....
Box Office and Call Center Specialist P/T, Weekends Required
- Philadelphia, PA
- 13 days ago
- Philadelphia, PA
- 13 days ago
Primary Function: The Box Office and Call Center Specialist is responsible for serving a s the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 18 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 18 days ago
Contact Center Agent at Blindsight Delaware Enterprises, Inc. in Wilmington, Delaware, United States Job Description KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Adhere to the Privacy Act...
- Media, PA (13 miles from Philadelphia, PA)
- 19 days ago
- Media, PA (13 miles from Philadelphia, PA)
- 19 days ago
Representative is responsible for handling calls that come into Delaware County Health Department's call center operations and providing accurate information to each caller....
- Eddystone, PA (13 miles from Philadelphia, PA)
- 21 days ago
- Eddystone, PA (13 miles from Philadelphia, PA)
- 21 days ago
The Call Center Representative is responsible for handling calls that come into Delaware County Health Departments call center operations and providing accurate information to each caller....
- Warminster, PA (18 miles from Philadelphia, PA)
- 24 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 24 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Contact Center Representative- 1st Shift Part-Time
- Media, PA (13 miles from Philadelphia, PA)
- 26 days ago
- Media, PA (13 miles from Philadelphia, PA)
- 26 days ago
Job Description Location: Media, PA Schedule : 1st Shift 9AM 1PM ( 20 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our Contact...
Call Center Representative- Service BDC
- Doylestown, PA (24 miles from Philadelphia, PA)
- 30+ days ago
- Doylestown, PA (24 miles from Philadelphia, PA)
- 30+ days ago
Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Why Fred Beans?...
- Doylestown, PA (24 miles from Philadelphia, PA)
- 30+ days ago
- Doylestown, PA (24 miles from Philadelphia, PA)
- 30+ days ago
Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Join Fred Beans Automotive Group, voted Best Places to Work 6 years running!...
Call Center Representative - Inbound
- Evesham, NJ (15 miles from Philadelphia, PA)
- 30+ days ago
- Evesham, NJ (15 miles from Philadelphia, PA)
- 30+ days ago
Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work...
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Customer Care Associate I, Redi Carpet-1
- Bristol, PA (20 miles from Philadelphia, PA)
- 45+ days ago
- Bristol, PA (20 miles from Philadelphia, PA)
- 45+ days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Call Center Representative The Call Center Representatives in our Telephone Call Center is responsible to handle incoming calls via our ACD system and to ensure that the calls are handled per the rules...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Philadelphia, PA
Highest Education Level
Call Center Representatives in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Microsoft Outlook
- Verbal Communication
- Investigation
- Interpersonal Skills
- Collaboration
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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