Call Center Representative Jobs in Philadelphia, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative - 1st Shift
- Media, PA (13 miles from Philadelphia, PA)
- 2 days ago
- Media, PA (13 miles from Philadelphia, PA)
- 2 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Team Member and Client Relations Specialist
- Wilmington, DE (24 miles from Philadelphia, PA)
- 3 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 3 days ago
Team Member and Client Relations Specialist at Goodwill Delaware in Wilmington, Delaware, United States Job Description Position Title: Team Member and Client Relations Specialist Location:...
Call Center Representative - 12-8
- Warminster, PA (18 miles from Philadelphia, PA)
- 4 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 4 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (18 miles from Philadelphia, PA)
- 4 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 4 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
PeopleShare is currently hiring Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA! Apply Below! Position Overview: The Customer Service Associate will...
Contact Center Representative- 2nd Shift Full-Time
- Media, PA (13 miles from Philadelphia, PA)
- 6 days ago
- Media, PA (13 miles from Philadelphia, PA)
- 6 days ago
At Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a multitude of needs. Our Contact Center...
Call Center Representative - OHS Team
- Warminster, PA (18 miles from Philadelphia, PA)
- 10 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 10 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (18 miles from Philadelphia, PA)
- 13 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 13 days ago
Warminster, PA 1 DAYS AGO 21694171 Summary Warminster, PA $15.00 - $15.00 per Hour 6 Months Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
- Warminster, PA (18 miles from Philadelphia, PA)
- 13 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 13 days ago
Warminster, PA 1 DAYS AGO 21694182 Summary Warminster, PA $16.00 - $16.00 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...
- Moorestown, NJ (11 miles from Philadelphia, PA)
- 14 days ago
- Moorestown, NJ (11 miles from Philadelphia, PA)
- 14 days ago
RESPONSIBILITIES: Schedule Appointments: Book new patient visits, follow-ups, and routine exams with the correct doctor. Complete all required forms accurately. Confirm Appointment Details: Let...
Call Center Representative - App Services
- Warminster, PA (18 miles from Philadelphia, PA)
- 20 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 20 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Contact Center Representative - Bilingual (Fulltime, In-Office)
- Bristol, PA (20 miles from Philadelphia, PA)
- 21 days ago
- Bristol, PA (20 miles from Philadelphia, PA)
- 21 days ago
The Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs. Schedule: Monday-Friday: 11:00 AM...
- Warminster, PA (18 miles from Philadelphia, PA)
- 21 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 21 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Client Support Specialist - Greater Philadelphia, PA Area
- Warrington, PA (20 miles from Philadelphia, PA)
- 27 days ago
- Warrington, PA (20 miles from Philadelphia, PA)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Temporary Contact Center Representative - 3rd Shift Part Time
- Media, PA (13 miles from Philadelphia, PA)
- 30+ days ago
- Media, PA (13 miles from Philadelphia, PA)
- 30+ days ago
Job Description Location: Media, PA Schedule : 3rd Shift 3:00 AM - 7:00AM (20 hours/week, 7-day availability) Position Summary : The Wawa Contact Center handles contacts from our Customers and...
Remote WorkDemographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Philadelphia, PA
Highest Education Level
Call Center Representatives in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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