Customer Service Representative Jobs in Media, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 340 Jobs
Liberty Vet Pets

Customer Relations

Customer Relations Representative Join our team at Liberty Vet Pets in Philadelphia, PA and make a difference in the lives of pets and their owners. As a Customer Relations Representative, you...

Customer Service Associate II

  • Norristown, PA (15 miles from Media, PA)
  • 8 hours ago
  • Norristown, PA (15 miles from Media, PA)
  • 8 hours ago

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and lets create an inviting...

Customer Service Associate

  • Huntingdon Valley, PA (24 miles from Media, PA)
  • 9 hours ago
  • Huntingdon Valley, PA (24 miles from Media, PA)
  • 9 hours ago

As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is...

Customer Service Specialist - M-F, 8a-4:30p

  • Wilmington, DE (14 miles from Media, PA)
  • 9 hours ago
  • Wilmington, DE (14 miles from Media, PA)
  • 9 hours ago

Job Details Customer Service Specialist - M-F, 8a-4:30p PRIMARY FUNCTION: The Customer Service Specialist serves as the first point of contact for patients, caregivers, and healthcare...

Customer Service Team Member - Clementon (NJ0407)

  • Clementon, NJ (23 miles from Media, PA)
  • 10 hours ago
  • Clementon, NJ (23 miles from Media, PA)
  • 10 hours ago

Job Details Job Location : Clementon, NJ Position Type : Full-Time/Part-Time Salary Range : $15.49 - $15.13 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales...

Retail Store Specialist - (Customer Service/Merchandising) - Part Time

  • Montgomeryville, PA (23 miles from Media, PA)
  • 13 hours ago
  • Montgomeryville, PA (23 miles from Media, PA)
  • 13 hours ago

Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $13.00 - $14.25...

Retail Customer Service Desk Associate- FT

  • Deptford, NJ (16 miles from Media, PA)
  • 13 hours ago
  • Deptford, NJ (16 miles from Media, PA)
  • 13 hours ago

Retail Customer Service Desk Associate- FT Boscov's Department Store - 3.3 Township of Deptford, NJ Job Details Full-time Estimated: $31.3K - $34.2K a year 1 hour ago Benefits Disability insurance...

Customer Service Representative (Loan Consultant II)

  • East Norriton, PA (15 miles from Media, PA)
  • 16 hours ago
  • East Norriton, PA (15 miles from Media, PA)
  • 16 hours ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Automotive Customer Service Advisor

  • Stratford, NJ (22 miles from Media, PA)
  • 18 hours ago
  • Stratford, NJ (22 miles from Media, PA)
  • 18 hours ago

Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...

Retail Customer Service Associate

  • Springfield, PA (4 miles from Media, PA)
  • 19 hours ago
  • Springfield, PA (4 miles from Media, PA)
  • 19 hours ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Client Services Representative II

  • Cherry Hill, NJ (21 miles from Media, PA)
  • 20 hours ago
  • Cherry Hill, NJ (21 miles from Media, PA)
  • 20 hours ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Job Description We are FIS. Our...

PT/Seasonal/Cashier/Customer Service Team Member

  • Wilmington, DE (14 miles from Media, PA)
  • 20 hours ago
  • Wilmington, DE (14 miles from Media, PA)
  • 20 hours ago

Store - Wilmington, DE Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....

Savers / Value Village Careers - GreenDrop Customer Service Attendant

  • Exton, PA (14 miles from Media, PA)
  • 20 hours ago
  • Exton, PA (14 miles from Media, PA)
  • 20 hours ago

Description Job Title: GreenDrop Attendant Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering...

Medical Screener - Reception Technician (Customer Service)

  • Philadelphia, PA (13 miles from Media, PA)
  • 1 day ago
  • Philadelphia, PA (13 miles from Media, PA)
  • 1 day ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Showroom Customer Service Representative

  • King of Prussia, PA (12 miles from Media, PA)
  • 1 day ago
  • King of Prussia, PA (12 miles from Media, PA)
  • 1 day ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Demographic Data for Media, PA

Moving to Media, PA? Find some basic demographic data about Media, PA below.


Local
National
38,338
1,434
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Media, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Media, PA offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Media, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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