Call Center Representative Jobs in Media, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Team Member and Client Relations Specialist
- Wilmington, DE (14 miles from Media, PA)
- 3 days ago
- Wilmington, DE (14 miles from Media, PA)
- 3 days ago
Team Member and Client Relations Specialist at Goodwill Delaware in Wilmington, Delaware, United States Job Description Position Title: Team Member and Client Relations Specialist Location:...
- Middle City West, PA (13 miles from Media, PA)
- 5 days ago
- Middle City West, PA (13 miles from Media, PA)
- 5 days ago
PeopleShare is currently hiring Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA! Apply Below! Position Overview: The Customer Service Associate will...
At Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a multitude of needs. Our Contact Center...
Client Support Specialist - Greater Philadelphia, PA Area
- King of Prussia, PA (12 miles from Media, PA)
- 27 days ago
- King of Prussia, PA (12 miles from Media, PA)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Temporary Contact Center Representative - 3rd Shift Part Time
- Media, PA
- 30+ days ago
- Media, PA
- 30+ days ago
Job Description Location: Media, PA Schedule : 3rd Shift 3:00 AM - 7:00AM (20 hours/week, 7-day availability) Position Summary : The Wawa Contact Center handles contacts from our Customers and...
Remote Work- Plymouth Meeting, PA (15 miles from Media, PA)
- 30+ days ago
- Plymouth Meeting, PA (15 miles from Media, PA)
- 30+ days ago
Client Support Specialist DIETRICH (Plymouth Meeting PA / Hybrid) REPORTS TO: Executive Vice President JOB SUMMARY: This is a full-time, exempt, salaried position, in corporate office with...
Remote Work- Wilmington, DE (17 miles from Media, PA)
- 30+ days ago
- Wilmington, DE (17 miles from Media, PA)
- 30+ days ago
What We're Looking For: 1+ years of call center experience, preferably in HVAC, plumbing, or home services. Excellent communication and customer service skills you know how to build rapport fast....
- Middle City West, PA (13 miles from Media, PA)
- 45+ days ago
- Middle City West, PA (13 miles from Media, PA)
- 45+ days ago
Now Hiring: Call Center Agent in Philadelphia! Kick-start your career with PeopleShare! We're looking for energetic and detail-oriented Call Center Agent to join our Business Processing Solutions...
- Eddystone, PA (5 miles from Media, PA)
- 60+ days ago
- Eddystone, PA (5 miles from Media, PA)
- 60+ days ago
The Call Center Representative is responsible for handling calls that come into Delaware County Health Departments call center operations and providing accurate information to each caller....
Real Estate Call Center Representative
- Exton, PA (14 miles from Media, PA)
- 60+ days ago
- Exton, PA (14 miles from Media, PA)
- 60+ days ago
The call center representatives must be knowledgeable about all products and know all servicing aspects of lending....
Job Description Location: Media, PA Schedule : 1st Shift 9AM 1PM ( 20 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our Contact...
- Philadelphia, PA (13 miles from Media, PA)
- 90+ days ago
- Philadelphia, PA (13 miles from Media, PA)
- 90+ days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Demographic Data for Media, PA
Moving to Media, PA? Find some basic demographic data about Media, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Media, PA
Highest Education Level
Call Center Representatives in Media, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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