Call Center Representative Jobs in Media, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Institutional Client Support Specialist
- Berwyn, PA (7 miles from Media, PA)
- 6 days ago
- Berwyn, PA (7 miles from Media, PA)
- 6 days ago
Envestnet is seeking an Institutional Client Support Specialist to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is...
Job Description Location: Media, PA Schedule : 1st Shift 11:00 AM 7:00 PM ( 37.5 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our...
Contact Center Representative- 2nd Shift Full-Time (2 Positions)
- Media, PA
- 8 days ago
- Media, PA
- 8 days ago
Job Description Location: Media, PA Schedule : 2nd Shift 4 PM 11:30PM ( 37.5 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our...
- Philadelphia, PA (13 miles from Media, PA)
- 10 days ago
- Philadelphia, PA (13 miles from Media, PA)
- 10 days ago
Call Center Representative The Call Center Representatives in our Telephone Call Center is responsible to handle incoming calls via our ACD system and to ensure that the calls are handled per the rules...
Contact Center Representative PeopleShare Media, PA, US 11h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one...
- Philadelphia, PA (13 miles from Media, PA)
- 11 days ago
- Philadelphia, PA (13 miles from Media, PA)
- 11 days ago
Call Center AgentJob Type: Full-timeLocation: [Please specify location]Salary: $26 to $27 per hourJob Overview:Reliance Production Optimization is seeking a dedicated and enthusiastic Call Center...
Lead Nurture Specialist (Call Center)
- Philadelphia, PA (13 miles from Media, PA)
- 11 days ago
- Philadelphia, PA (13 miles from Media, PA)
- 11 days ago
Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building...
- Penllyn, PA (18 miles from Media, PA)
- 13 days ago
- Penllyn, PA (18 miles from Media, PA)
- 13 days ago
Remote Call Center Agent positions - multiple positions and no experience needed Join our growing team! Does the following describe you? Personable, determined, and driven to make a difference. Do...
Remote WorkClient Relations Specialist (Legal)
- Philadelphia, PA (13 miles from Media, PA)
- 14 days ago
- Philadelphia, PA (13 miles from Media, PA)
- 14 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Legal Client Relations Specialist
- Philadelphia, PA (13 miles from Media, PA)
- 16 days ago
- Philadelphia, PA (13 miles from Media, PA)
- 16 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
GSC Call Center Representative
- Malvern, PA (10 miles from Media, PA)
- 16 days ago
- Malvern, PA (10 miles from Media, PA)
- 16 days ago
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology...
- Philadelphia, PA (13 miles from Media, PA)
- 21 days ago
- Philadelphia, PA (13 miles from Media, PA)
- 21 days ago
Call Center Agent PeopleShare Philadelphia, PA, US 4d ago Now Hiring: Call Center Agent in Philadelphia! Kick-start your career with PeopleShare! We're looking for energetic and detail-oriented...
Live Chat and Call Center Representative Remote
- Philadelphia, PA (13 miles from Media, PA)
- 30+ days ago
- Philadelphia, PA (13 miles from Media, PA)
- 30+ days ago
At Audacyinc, we are looking for a motivated and customer-focused individual to join our team as a Live Chat and Call Center Representative Remote....
Remote Work- Camden, NJ (16 miles from Media, PA)
- 30+ days ago
- Camden, NJ (16 miles from Media, PA)
- 30+ days ago
taking, etc.) ; call center experience preferred; 2 years clinical food service experience Education Requirements Scheduled Days / Hours: Various...
Client Support Specialist / Radiology / PACS DICOM
- Ardmore, PA (8 miles from Media, PA)
- 30+ days ago
- Ardmore, PA (8 miles from Media, PA)
- 30+ days ago
A SaaS company based in Ardmore, PA is looking for someone to join their customer success team. In this role, youll work client post-sale to ensure product delivery and continuous support. Theyre...
Demographic Data for Media, PA
Moving to Media, PA? Find some basic demographic data about Media, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Media, PA
Highest Education Level
Call Center Representatives in Media, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »