Customer Service Representative Jobs in Gastonia, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Pineville, NC (22 miles from Gastonia, NC)
- moments ago
- Pineville, NC (22 miles from Gastonia, NC)
- moments ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Team Member - Fort Mill, SC (SC0307)
- Fort Mill, SC (19 miles from Gastonia, NC)
- 6 hours ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 6 hours ago
Job Details Job Location : Fort Mill, SC Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Canella Heating & Air Conditioning - Customer Service Representative
- Denver, NC (22 miles from Gastonia, NC)
- 6 hours ago
- Denver, NC (22 miles from Gastonia, NC)
- 6 hours ago
Throughout all these interactions the Customer Service Representative must maintain a high level of professionalism and present the organization in the best light possible....
Customer Service Assistant (Full Time)
- Charlotte, NC (18 miles from Gastonia, NC)
- 6 hours ago
- Charlotte, NC (18 miles from Gastonia, NC)
- 6 hours ago
Job Summary Summary: Serves as a customer service representative in a call center and provides work order management support for staff/customers....
- Charlotte, NC (22 miles from Gastonia, NC)
- 10 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 10 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service/ Lot Attendant
- Pineville, NC (22 miles from Gastonia, NC)
- 10 hours ago
- Pineville, NC (22 miles from Gastonia, NC)
- 10 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)
- Fort Mill, SC (19 miles from Gastonia, NC)
- 19 hours ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 19 hours ago
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( Join Our Community of Food People! This position has been segmented as hybrid meaning the work...
Customer Service Representative Job Description The customer service representative is responsible for processing orders received by mail, telephone, fax or e-mail....
Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Do you have previous call center experience and love helping people make important choices about their benefits? If so, we want YOU on our team this Open Enrollment season!...
Remote WorkMedical Equipment Customer Service Representative
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
- York, SC (17 miles from Gastonia, NC)
- 1 day ago
- York, SC (17 miles from Gastonia, NC)
- 1 day ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
Utilities Customer Service Assistant Sr. - Field Operations
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Date Opened: Monday, June 30, 2025 12:00 AMClose Date: Monday, July 14, 2025 12:00 AMDepartment: Charlotte Water DepartmentSalary: $23.00 - $23.93 Commensurate with Experience SUMMARY Charlottes...
Customer Service Rep(05635) - 485 Tom Hall St
- Fort Mill, SC (19 miles from Gastonia, NC)
- 1 day ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 1 day ago
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
- Fort Mill, SC (19 miles from Gastonia, NC)
- 2 days ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
Customer Service/Inbound Sales Representative (On-Site)
- High Shoals, NC (12 miles from Gastonia, NC)
- 3 days ago
- High Shoals, NC (12 miles from Gastonia, NC)
- 3 days ago
Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative interfaces with customers via inbound calls, outbound calls, or through...
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Gastonia, NC
Highest Education Level
Customer Service Representatives in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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