Customer Service Representative Jobs in Chapel Hill, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Durham, NC (8 miles from Chapel Hill, NC)
- 4 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 4 days ago
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
- Durham, NC (8 miles from Chapel Hill, NC)
- 9 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 9 days ago
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
- Apex, NC (18 miles from Chapel Hill, NC)
- 2 hours ago
- Apex, NC (18 miles from Chapel Hill, NC)
- 2 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 441839 Address: USA-NC-Apex-620 Laura Duncan Road Store Code: Store 01338 Front End (7221801) Food Lion has been providing an easy,...
Retail Customer Service Associate
- Durham, NC (8 miles from Chapel Hill, NC)
- 3 hours ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 3 hours ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service & E-Commerce Associate Team Leader Full-Time
- Chapel Hill, NC
- 4 hours ago
- Chapel Hill, NC
- 4 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Full Time Customer Service Clerk
- Cary, NC (20 miles from Chapel Hill, NC)
- 6 hours ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 6 hours ago
This is a full time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Sales & Customer Service Associate
- Durham, NC (8 miles from Chapel Hill, NC)
- 6 hours ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 6 hours ago
Overview Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Durham Erwin Mill franchise, we support and inspire you to be your best while we work together to...
Customer Service Representative - Work From Home
- Hillsborough, NC (7 miles from Chapel Hill, NC)
- 1 day ago
- Hillsborough, NC (7 miles from Chapel Hill, NC)
- 1 day ago
FT Customer Service Representative - Work From Home Location: Hillsborough [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote WorkAirport Customer Service Agent- RDU AirFrance
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 2 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 2 days ago
General information Job Title Airport Customer Service Agent- RDU AirFrance Date Thursday, July 3, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 15.00...
Project Management Specialist - Customer Service
- Cary, NC (20 miles from Chapel Hill, NC)
- 2 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 2 days ago
The Customer Service Representative serves as our customers' primary point of contact within the company....
Customer Service Team Member - Mebane, NC (NC0110)
- Mebane, NC (17 miles from Chapel Hill, NC)
- 3 days ago
- Mebane, NC (17 miles from Chapel Hill, NC)
- 3 days ago
Job Details Job Location : Mebane, NC Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Representative
- Cary, NC (20 miles from Chapel Hill, NC)
- 3 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 3 days ago
Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Cary, NC!...
Branch Customer Service and Sales Rep - Durham (South Square) NC
- Durham, NC (8 miles from Chapel Hill, NC)
- 3 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 3 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...
Rep 1, Customer Service Reliability
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 3 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 3 days ago
Center Experience; Cable operations and/or telecommunications experience SPECTRUM CONNECTS YOU TO MORE Competitive Pay: Generous $20 per hour starting pay Dynamic Growth: The growth of our industry...
Customer Service Representative - Sample Receiving/Project Management
- Cary, NC (20 miles from Chapel Hill, NC)
- 3 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 3 days ago
The Customer Service Representative serves as our customers primary point of contact within the company....
Demographic Data for Chapel Hill, NC
Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Chapel Hill, NC
Highest Education Level
Customer Service Representatives in Chapel Hill, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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