Call Center Representative Jobs in Chapel Hill, NC

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

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Call Center Customer Service Professional - IV

Cary, NC (20 miles from Chapel Hill, NC)
9 days ago

Cary, NC (20 miles from Chapel Hill, NC)
9 days ago

We are seeking a skilled and customer-focused Service Support Specialist to join our team in Cary, NJ. This hybrid role requires a proactive individual with strong communication skills and a...

Client Support Specialist

Cary, NC (20 miles from Chapel Hill, NC)
18 days ago

Cary, NC (20 miles from Chapel Hill, NC)
18 days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

2nd Shift Call Center Representative

Cary, NC (20 miles from Chapel Hill, NC)
19 days ago

Cary, NC (20 miles from Chapel Hill, NC)
19 days ago

2nd Shift Call Center Representative Call Center & Customer Service $ 18 - $ 20.40 / Hour location_on Cary, North Carolina work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY...

Call Center Representative

Cary, NC (20 miles from Chapel Hill, NC)
19 days ago

Cary, NC (20 miles from Chapel Hill, NC)
19 days ago

Call Center Representative Call Center & Customer Service $ 18 - $ 20.40 / Hour location_on Cary, North Carolina work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...

Customer Care Associate, Part-Time

Carrboro, NC (4 miles from Chapel Hill, NC)
24 days ago

Carrboro, NC (4 miles from Chapel Hill, NC)
24 days ago

Our Company We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in...

Call Center Associate Food & Nutrition Services

Chapel Hill, NC
30+ days ago

Chapel Hill, NC
30+ days ago

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Maintains...

Call Center Customer Service Professional

Cary, NC (20 miles from Chapel Hill, NC)
30+ days ago

Cary, NC (20 miles from Chapel Hill, NC)
30+ days ago

Provide information to the customer regarding the current status or resolution Qualifications for the Call Center Customer Service Professional: previous call center experience telecommunications previous...

Call Center Agent

Durham, NC (8 miles from Chapel Hill, NC)
60+ days ago

Durham, NC (8 miles from Chapel Hill, NC)
60+ days ago

100% on site Location: 14 Moore Drive, Durham, NC Shift/Schedule: Friday- Sunday 11:00am-11:30pm **potential temp to perm role** JOB SUMMARY: The Communications Center Operator II is responsible...

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Demographic Data for Chapel Hill, NC

Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.

Median Age

Average Household Income

Home Value vs Household Income in Chapel Hill, NC

Local

National

Total Population

108,503

Number of Businesses

2,491

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Chapel Hill, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Chapel Hill, NC offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Chapel Hill, NC

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

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