Customer Service Representative Jobs in Black Mountain, NC

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 63 Jobs

Customer Service Rep(08850) - 1863 Hendersonville Rd

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 13 hours ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 13 hours ago

We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more?...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 16 hours ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 16 hours ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Customer Service/Sales

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 1 day ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 1 day ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Retail Customer Service Cashier

  • Marion, NC (16 miles from Black Mountain, NC)
  • 6 days ago
  • Marion, NC (16 miles from Black Mountain, NC)
  • 6 days ago

Req ID: 459629 Address: 3308 Hwy 226 S. Marion, NC, 28752 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...

Customer Service Representative, Physician Practice

  • Arden, NC (19 miles from Black Mountain, NC)
  • 6 days ago
  • Arden, NC (19 miles from Black Mountain, NC)
  • 6 days ago

Description Job Summary The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees....

Account Specialist - Customer Service

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 7 days ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 7 days ago

We are seeking a motivated and detail-oriented Account Specialist who is also highly skilled in customer service. This individual will be responsible for handling billing inquiries,tracking...

Immediate Hire Customer Service

  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 7 days ago
  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 7 days ago

About the Role As a Customer Advocate, you'll be the face of Carvana, delivering a seamless and exceptional car-buying experience. You'll handle 6-8 customer appointments daily, traveling in a...

Customer Account Representative

  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 8 days ago
  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 8 days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper) - Full Time

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 8 days ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 8 days ago

In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team...

IMMEDIATE HIRE Customer Service Representative

  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 8 days ago
  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 8 days ago

About the Role As a Customer Advocate, you'll be the face of Carvana, delivering a seamless and exceptional car-buying experience. You'll handle 6-8 customer appointments daily, traveling in a...

Customer Service Associate Job Asheville, NC

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 9 days ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 9 days ago

Apply Now Why Youll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 125...

Customer Service Representative - Sleep

  • Asheville, NC (15 miles from Black Mountain, NC)
  • 10 days ago
  • Asheville, NC (15 miles from Black Mountain, NC)
  • 10 days ago

Customer Service Representative - Sleep 3.8 3.8 out of 5 stars Asheville, NC 28803 Aeroflow Health- Customer Service Representative Starting Pay Rate: $20/hr Shift: Monday - Friday 8:00 AM - 5:00 PM...

Customer Service Representative - PBMD Behavioral Health - Hendersonville

  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 11 days ago
  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 11 days ago

Customer Service Representative - PBMD Behavioral Health - Hendersonville 3.8 3.8 out of 5 stars 1027 Fleming Street, Hendersonville, NC 28791 Description Our team is growing!...

Customer Care Specialist - Asheville

  • Weaverville, NC (15 miles from Black Mountain, NC)
  • 13 days ago
  • Weaverville, NC (15 miles from Black Mountain, NC)
  • 13 days ago

Terminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Asheville NC office. Apply for this job if:...

Full Time Assistant Customer Service Manager DLT

  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 15 days ago
  • Hendersonville, NC (19 miles from Black Mountain, NC)
  • 15 days ago

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...

Demographic Data for Black Mountain, NC

Moving to Black Mountain, NC? Find some basic demographic data about Black Mountain, NC below.


Local
National
14,047
431
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Black Mountain, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Black Mountain, NC offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Black Mountain, NC
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »