Office Administrative And Customer Support - Customer Service Representative
- Mindlance
- Asheville, North Carolina
- Full Time
Office Administrative and Customer Support - Customer Service Representative#26-14311
Asheville, NC
All On-site
Job Description
o Answer 50 - 70 Inbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Asheville, NC
All On-site
Job Description
o Answer 50 - 70 Inbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Job ID: 522160274
Originally Posted on: 5/22/2026
Want to find more Customer Service opportunities?
Check out the 47,093 verified Customer Service jobs on iHireCustomerService
Similar Jobs
Sign Up for Job Alerts
