Patient Access Assoc I, Customer Service

Patient Access Customer Service Representative Emergency Department

On-Site Rutherfordton, NC | Rutherford Regional Hospital
Schedule: Wed 12 pm-6 pm5pm | ThursSat 6 am6 pm

Are you passionate about helping people during critical moments while building a career in healthcare customer service ?

Join R1 as a Patient Access Representative whe re youll be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care .

This is more than registration its a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What Youll Do:

• Provide exceptional customer service to patients and families during check-in

• Provide fast and accurate patient registration in a high-volume environment

• Support timely access to care by minimizing delays in registration

• Maintain data accuracy and compliance for billing and legal standards

• Verify and enter insurance information, demographics, and medical data, collect co-pays and provide cost estimates when applicable

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What Were Looking For:

• Exceptional c ustomer service experience , communication and interpersonal skills

• Strong composure and professional ism in a fast-paced environment

• Ability to multitask and prioritize quickly with h ig h attention to detail

• Comfortable with shifting priorities based on patient needs

• Experience with patient access, medical registration, insurance verification, or front desk is a plus

What Youll Gain:

• Experience in healthcare administration & patient access

• Exposure to revenue cycle, insurance processes, and hospital operations

• Opportunity for g row th within R1

• A team environment focused on innovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any persons age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ... for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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