Customer Service Representative Jobs in Rensselaer, NY

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 86 Jobs
Liberty Mutual Insurance

Licensed Customer Service Representative

Description Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division...

Remote Work

Bilingual Customer Service Specialist (Spanish)

  • Pittsfield, MA (23 miles from Rensselaer, NY)
  • 29 days ago
  • Pittsfield, MA (23 miles from Rensselaer, NY)
  • 29 days ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Customer Service Representative

  • Schenectady, NY (17 miles from Rensselaer, NY)
  • 11 hours ago
  • Schenectady, NY (17 miles from Rensselaer, NY)
  • 11 hours ago

All Thomas Pest Services Jobs Customer Service Representative - Full Time Thomas Pest Services - Schenectady, NY Posted on 05/01/25 (Ref: NYckiBwYyw) Customer Service Representative $2000 HIRING BONUS...

Customer Success Advocate Sr

  • Albany, NY (9 miles from Rensselaer, NY)
  • 12 hours ago
  • Albany, NY (9 miles from Rensselaer, NY)
  • 12 hours ago

10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer) + Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership...

Representative, Customer Service - New Patient Care

  • Albany, NY (9 miles from Rensselaer, NY)
  • 12 hours ago
  • Albany, NY (9 miles from Rensselaer, NY)
  • 12 hours ago

. + Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases...

PT Sales Associate Cashier - Weekends Required

  • Latham, NY (9 miles from Rensselaer, NY)
  • 15 hours ago
  • Latham, NY (9 miles from Rensselaer, NY)
  • 15 hours ago

Category/Area of Expertise: Retail Operations Job Requisition: 427210 Address: USA-NY-Latham-579 Troy Schenectady Road Store Code: Store 08386 Front End (5151766) Hannaford Supermarkets started...

Customer Service Team Member

  • Albany, NY (9 miles from Rensselaer, NY)
  • 16 hours ago
  • Albany, NY (9 miles from Rensselaer, NY)
  • 16 hours ago

Join us and experience Bunnings from the other side of the counter! What's in it for you when you're part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart Access...

Bilingual Customer Service Specialist (Spanish)

  • Latham, NY (9 miles from Rensselaer, NY)
  • 1 day ago
  • Latham, NY (9 miles from Rensselaer, NY)
  • 1 day ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Customer Service Representative

  • Schenectady, NY (17 miles from Rensselaer, NY)
  • 1 day ago
  • Schenectady, NY (17 miles from Rensselaer, NY)
  • 1 day ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Lead Director, Meritain Customer Service

  • Albany, NY (9 miles from Rensselaer, NY)
  • 1 day ago
  • Albany, NY (9 miles from Rensselaer, NY)
  • 1 day ago

. + 5 + years' customer service and call center experience, with a proven track record of developing and executing customer service strategies that improve customer satisfaction and operational efficiency...

CLUB Customer Service Outfitter - Part Time

  • Clifton Park, NY (16 miles from Rensselaer, NY)
  • 1 day ago
  • Clifton Park, NY (16 miles from Rensselaer, NY)
  • 1 day ago

Pay Range: $17.00 - $22.50 EXCITING OPPORTUNITY AWAITS! NEW STORE OPENING IN CLIFTON PARK, NY! Join our dynamic team as we embark on a thrilling journey with our newest retail destination POSITION...

Client Services Representative

  • Latham, NY (9 miles from Rensselaer, NY)
  • 1 day ago
  • Latham, NY (9 miles from Rensselaer, NY)
  • 1 day ago

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

  • Albany, NY (9 miles from Rensselaer, NY)
  • 1 day ago
  • Albany, NY (9 miles from Rensselaer, NY)
  • 1 day ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Assistant Client Service Specialist (ACSS)

  • Scotia, NY (22 miles from Rensselaer, NY)
  • 2 days ago
  • Scotia, NY (22 miles from Rensselaer, NY)
  • 2 days ago

Assistant Client Service Specialist (ACSS) at Marshall and Sterling Inc Scotia, NY Description: ***This role may be based in any of the following branch locations: Scotia, Utica, Leeds or...

Part Time Customer Service Representative (remote)

  • Albany, NY (9 miles from Rensselaer, NY)
  • 3 days ago
  • Albany, NY (9 miles from Rensselaer, NY)
  • 3 days ago

PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Demographic Data for Rensselaer, NY

Moving to Rensselaer, NY? Find some basic demographic data about Rensselaer, NY below.

Local
National
21,277
422
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Representative Jobs in Rensselaer, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Rensselaer, NY offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Rensselaer, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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