Call Center Representative Jobs in Rensselaer, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Albany, NY (9 miles from Rensselaer, NY)
- 2 hours ago
- Albany, NY (9 miles from Rensselaer, NY)
- 2 hours ago
Job Summary:. Work as a member of the RW Support Services team to use their personal experiences living with HIV/AIDS to assist team members in engaging and supporting clients in our programs and...
Client Relations Specialist- ON SITE
- Albany, NY (9 miles from Rensselaer, NY)
- 4 days ago
- Albany, NY (9 miles from Rensselaer, NY)
- 4 days ago
TEKsystems is hiring several Customer Support Specialists to work ON SITE for a Logistics client based in Albany, NY. This position would be a permanent hire from Day 1 and would include plenty of...
Call Center Representative 1 (Hourly)
- Menands, NY (4 miles from Rensselaer, NY)
- 12 days ago
- Menands, NY (4 miles from Rensselaer, NY)
- 12 days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Senior Call Center Associate- Albany, NY - Full Time-Urology
- Albany, NY (9 miles from Rensselaer, NY)
- 15 days ago
- Albany, NY (9 miles from Rensselaer, NY)
- 15 days ago
Cross covers other areas needed What you will need: Strong leadership skills required Call Center experience preferred....
- Clifton Park, NY (16 miles from Rensselaer, NY)
- 28 days ago
- Clifton Park, NY (16 miles from Rensselaer, NY)
- 28 days ago
We are seeking enthusiastic and customer-focused Call Center Representatives to join our team!...
Call Center Representative 1, SG -09(NYHELPS) Item#062551
- Menands, NY (4 miles from Rensselaer, NY)
- 30+ days ago
- Menands, NY (4 miles from Rensselaer, NY)
- 30+ days ago
NY HELP Yes Agency State Comptroller, Office of the Title Call Center Representative 1, SG -09(NYHELPS) Item#062551 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining...
Remote WorkCall Center Representative 1 (TEMP), SG - 09
- Menands, NY (4 miles from Rensselaer, NY)
- 60+ days ago
- Menands, NY (4 miles from Rensselaer, NY)
- 60+ days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Remote WorkDemographic Data for Rensselaer, NY
Moving to Rensselaer, NY? Find some basic demographic data about Rensselaer, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rensselaer, NY
Highest Education Level
Call Center Representatives in Rensselaer, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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