Customer Service Representative Jobs in Albany, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- 163089 The Village Animal Clinic
- Voorheesville, NY (11 miles from Albany, NY)
- 1 hour ago
- Voorheesville, NY (11 miles from Albany, NY)
- 1 hour ago
The Village Animal Clinic is looking for new members for our reception team for our popular veterinary practice. Applicants should be experienced in delivering top-notch client service, should...
In PersonCustomer Service Representative (Onsite)
- Taylor Corporation
- Amsterdam, NY (22 miles from Albany, NY)
- 2 hours ago
- Amsterdam, NY (22 miles from Albany, NY)
- 2 hours ago
Your Opportunity: Taylor DM Brands is looking for a Customer Service Representative to join the team onsite in one of our offices in either Amsterdam, NY, Dayton, OH or White Bear Lake, MN to establish...
In Person- AppleOne
- Schenectady, NY (8 miles from Albany, NY)
- 20 hours ago
- Schenectady, NY (8 miles from Albany, NY)
- 20 hours ago
Job Summary We are seeking experienced Customer Service Representatives for two temp-to-hire opportunities in Schenectady, NY....
In PersonCustomer Service Representative
- Admar
- Latham, NY (1 mile from Albany, NY)
- 20 hours ago
- Latham, NY (1 mile from Albany, NY)
- 20 hours ago
Writes contracts, process reservations, and assigns equipment Quotes rental rates during the phone conversation (one call resolution)....
In PersonCustomer Service Representative, Inbound Billing Rep 1 (Onsite - $20/hour)
- Spectrum
- Schenectady, NY (8 miles from Albany, NY)
- 1 day ago
- Schenectady, NY (8 miles from Albany, NY)
- 1 day ago
If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team....
In Person- Hannaford Bros Co
- West Sand Lake, NY (12 miles from Albany, NY)
- 1 day ago
- West Sand Lake, NY (12 miles from Albany, NY)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 502038 Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Front End (5151674) Hannaford Supermarkets started out...
In Person Part TimeDelivery Station Customer Service Associate, Delivery Station Liaison
- Amazon
- Cohoes, NY (5 miles from Albany, NY)
- 1 day ago
- Cohoes, NY (5 miles from Albany, NY)
- 1 day ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
In PersonSr. Client Service Specialist - Installation & Technical Support
- KeyBank
- Albany, NY
- 1 day ago
- Albany, NY
- 1 day ago
Location: For Those Who Work At Home, Ohio Position Location Policy General Location: Open to candidates within the United States. Hybrid Requirement (if within specific cities): If the selected...
Remote- Sherwin Williams
- Clifton Park, NY (7 miles from Albany, NY)
- 1 day ago
- Clifton Park, NY (7 miles from Albany, NY)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonCustomer Service Representative
- Culligan
- Troy, NY (11 miles from Albany, NY)
- 2 days ago
- Troy, NY (11 miles from Albany, NY)
- 2 days ago
Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing...
In PersonWe are hiring immediately for 6 Customer Service Representatives... Hybrid schedule!...
HybridHybrid Customer Service Representative - Entry Level
- TEKsystems
- Albany, NY
- 4 days ago
- Albany, NY
- 4 days ago
Position Overview We are seeking a detail-oriented and customer-focused professional to join our Call Center team. In this role, you will provide support to providers by responding to inquiries...
Hybrid- Bioventus
- Amsterdam, NY (22 miles from Albany, NY)
- 6 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 6 days ago
Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their...
HybridGD (NYSE) $337.61 June 02, 2026 04:00PM Employees Suppliers Investors About GD Ethos Corporate Responsibility Leadership History Our Businesses Aerospace Marine Combat Technologies News Press...
HybridPart Time Flexible Customer Service Associate
- Hertz
- Latham, NY (1 mile from Albany, NY)
- 7 days ago
- Latham, NY (1 mile from Albany, NY)
- 7 days ago
The Part Time Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer...
In Person Part TimeDemographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Albany, NY
Highest Education Level
Customer Service Representatives in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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