Customer Service Representative Jobs in Albany, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Licensed Customer Service Representative
- Liberty Mutual Insurance
- Albany, NY
- 6 days ago
- Liberty Mutual Insurance
- Albany, NY
- 6 days ago
Description Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division...
Remote WorkClient Services Representative
- Latham, NY (1 mile from Albany, NY)
- moments ago
- Latham, NY (1 mile from Albany, NY)
- moments ago
This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
- Albany, NY
- moments ago
- Albany, NY
- moments ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Assistant Client Service Specialist (ACSS)
- Scotia, NY (13 miles from Albany, NY)
- 21 hours ago
- Scotia, NY (13 miles from Albany, NY)
- 21 hours ago
This role may be based in any of the following branch locations: Scotia, Utica, Leeds or Saratoga, NY***We're hiring for an Assistant Client Service Specialist to provide superior service and...
PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkCustomer Service Representative, Inbound Billing Rep 1 (Onsite - $20/hour)
- Schenectady, NY (8 miles from Albany, NY)
- 1 day ago
- Schenectady, NY (8 miles from Albany, NY)
- 1 day ago
If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team....
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Category/Area of Expertise: Retail Operations Job Requisition: 412050 Address: USA-NY-Albany-900 Central Ave Store Code: Store 08367 Front End (5151750) Hannaford Supermarkets started out as a...
- East Greenbush, NY (12 miles from Albany, NY)
- 5 days ago
- East Greenbush, NY (12 miles from Albany, NY)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 429322 Address: USA-NY-East Greenbush-596 Columbia Turnpike Store Code: Store 08361 Front End (5151744) Hannaford Supermarkets...
- Ballston Spa, NY (18 miles from Albany, NY)
- 5 days ago
- Ballston Spa, NY (18 miles from Albany, NY)
- 5 days ago
Invest in your future with BSNB! Are you looking to start your career with a nationally recognized community bank that is named one of the Best Places to Work? Ballston Spa National Bank (BSNB) is...
Customer Service Representative - ALB Airport - Full Time
- Newtonville, NY (1 mile from Albany, NY)
- 5 days ago
- Newtonville, NY (1 mile from Albany, NY)
- 5 days ago
National and Alamo has an exciting opportunity for a Customer Service Representative....
Actively seeking an experienced and friendly customer service representative looking to join a great company in the Capital Region....
Job Listing ID: 4257740 Job Title: Retail Customer Service Cashier Application Deadline: Open Until FilledJob Location: Albany Date Posted: 04/23/2025Hours Worked Per Week: Not Provided Shift: Not...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Albany, NY
Highest Education Level
Customer Service Representatives in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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