Call Center Representative Jobs in Albany, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Job Summary:. Major Activities: Work as a member of the RW Support Services team to use their personal experiences to assist team members in engaging and supporting clients in our programs and to...
In PersonCall Center Representative 1 (Hourly)
- State of New York
- Menands, NY (5 miles from Albany, NY)
- 13 days ago
- Menands, NY (5 miles from Albany, NY)
- 13 days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
In PersonCall Center Representative I-(Onsite)
- Trinity Health Corporation
- Rensselaer, NY (9 miles from Albany, NY)
- 15 days ago
- Rensselaer, NY (9 miles from Albany, NY)
- 15 days ago
Call Center experience highly preferred....
In PersonCall Center Representative $20/HR - IMMEDIATE HIRE
- TEKsystems
- Clifton Park, NY (7 miles from Albany, NY)
- 19 days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 19 days ago
IMMEDIATE OPENING FOR A CUSTOMER SERVICE REPRESENTATIVE - IMMEDIATE HIRE - CAN START MONDAY OPPORTUNITY TO WORK FOR ONE OF THE LARGEST RECYCLING/WASTE ORGANIZATIONS IN THE AREA FULL TIME...
In PersonCall Center Representative (Registration Associate)
- Trinity Health Corporation
- Rensselaer, NY (9 miles from Albany, NY)
- 26 days ago
- Rensselaer, NY (9 miles from Albany, NY)
- 26 days ago
Call center experience is highly preferred....
In PersonEmployment Type: Full time Shift: Day Shift Description: Registration Associate (Call Center) - Full-time - Albany, NY- Urology Office If you are looking for an administrative position in Albany,...
In PersonBilingual Call Center Representative
- SALUDOS HISPANOS
- Albany, NY
- 30+ days ago
- Albany, NY
- 30+ days ago
Bilingual Call Center Representative Enlightened Inc....
In PersonCall Center Representative (On-Site)
- Trinity Health
- Rensselaer, NY (9 miles from Albany, NY)
- 30+ days ago
- Rensselaer, NY (9 miles from Albany, NY)
- 30+ days ago
Our Call Center Representatives are often the first point of contact for patients therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and...
In PersonDemographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Albany, NY
Highest Education Level
Call Center Representatives in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »