Call Center Representative Jobs in New Jersey
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Responsible for handling phone calls related to the waterpark, assisting guests with inquiries, booking reservations, and providing information about park operations, activities, and admission....
Client Support Specialist, Employee Health & Benefits
- Mount Laurel, NJ
- 12 hours ago
- Mount Laurel, NJ
- 12 hours ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Requirements: Minimum of two years of experience in a customer service capacity, high volume call center experience is preferred. Prior banking experience is preferred....
Remote WorkClient Support Specialist, Employee Health & Benefits
- Saddle Brook, NJ
- 2 days ago
- Saddle Brook, NJ
- 2 days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkBilingual Client Support Specialist - English/Spanish
- Parsippany, NJ
- 7 days ago
- Parsippany, NJ
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Most importantly, the Call Center Representative supports the mission and vision of the Zufall Health Center....
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
Sr Email/Chat Contact Center Representative - Banking Support
- Trenton, NJ
- 16 days ago
- Trenton, NJ
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
TekSystems is currently hiring for FULLY Remote Call Center Representatives. These positions must sit in the US and be able to work EST times....
Remote WorkClient Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
Demographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Jersey
Highest Education Level
Call Center Representatives in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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