Customer Service Analyst Jobs in New Jersey
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6087 - Wayne - 1750 Rt. 23, Wayne, New Jersey, 07470 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our...
6087 - Wayne - 1750 Rt. 23, Wayne, New Jersey, 07470 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our...
6148 - Green Brook - 106 Route 22 West, Green Brook Township, New Jersey, 08812 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or...
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...
Demographic Data for New Jersey
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Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in New Jersey
Highest Education Level
Customer Service Analysts in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Hardware Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Customer Retention
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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