Customer Service Representative Jobs in Muskegon, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Customer Service Representative, $18/hour - Muskegon, MI** Are you a people-person who thrives on making a great first impression, both in-person and over the phone?...
Pharmacy Customer Service Associate
- Grand Haven, MI (16 miles from Muskegon, MI)
- 3 days ago
- Grand Haven, MI (16 miles from Muskegon, MI)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative II Job Description: The Customer Service Representative II will be integral to the Parts Customer Support team of the Lifecycle Performance Services organization (LPS...
Customer Service Representative II
- Norton Shores, MI (3 miles from Muskegon, MI)
- 7 days ago
- Norton Shores, MI (3 miles from Muskegon, MI)
- 7 days ago
Customer Service Representative II Job Description: The Customer Service Representative II will be integral to the Parts Customer Support team of the Lifecycle Performance Services organization (LPS...
- Norton Shores, MI (3 miles from Muskegon, MI)
- 10 days ago
- Norton Shores, MI (3 miles from Muskegon, MI)
- 10 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
taking, order entry, expediting, customer correspondence, and shipping....
Customer Service Representative
- Coopersville, MI (18 miles from Muskegon, MI)
- 14 days ago
- Coopersville, MI (18 miles from Muskegon, MI)
- 14 days ago
Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Provides guidance and mentoring to Frontline Customer Service Representatives (CSRs) at Pratt & Whitney Component Solutions and the distributor's team to improve throughput, productivity, and customer...
Customer Experience Specialist (Onsite)
- Muskegon, MI (3 miles from Muskegon, MI)
- 21 days ago
- Muskegon, MI (3 miles from Muskegon, MI)
- 21 days ago
Provides guidance and mentoring to Frontline Customer Service Representatives (CSRs) at Pratt & Whitney Component Solutions and the distributors team to improve throughput, productivity, and customer...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Customer Service Associate with Deli Part Time
- Nunica, MI (12 miles from Muskegon, MI)
- 28 days ago
- Nunica, MI (12 miles from Muskegon, MI)
- 28 days ago
Overview CUSTOMER SERVICE ASSOCIATE WITH DELI PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Retail Loss Prevention Customer Service Associate II
- Norton Shores, MI (3 miles from Muskegon, MI)
- 29 days ago
- Norton Shores, MI (3 miles from Muskegon, MI)
- 29 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Account Representative
- Fremont, MI (22 miles from Muskegon, MI)
- 30+ days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 30+ days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
JOB DETAILS Job Details About Workbox Staffing, LLC Accounting/Customer Service Representative Job Code Number 290165597 Job Description Accounting/Customer Service Representative, $18.00-$20.00/hour...
Demographic Data for Muskegon, MI
Moving to Muskegon, MI? Find some basic demographic data about Muskegon, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Muskegon, MI
Highest Education Level
Customer Service Representatives in Muskegon, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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