Customer Service Representative Jobs in Muskegon, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Norton Shores, MI (3 miles from Muskegon, MI)
- 1 day ago
- Norton Shores, MI (3 miles from Muskegon, MI)
- 1 day ago
The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #1791, located at: 5791 East Harvey Street Norton Shores MI 49444. This position is...
- Grand Haven, MI (16 miles from Muskegon, MI)
- 2 days ago
- Grand Haven, MI (16 miles from Muskegon, MI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- North Muskegon, MI (4 miles from Muskegon, MI)
- 2 days ago
- North Muskegon, MI (4 miles from Muskegon, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Muskegon Heights, MI (5 miles from Muskegon, MI)
- 2 days ago
- Muskegon Heights, MI (5 miles from Muskegon, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Coopersville, MI (18 miles from Muskegon, MI)
- 2 days ago
- Coopersville, MI (18 miles from Muskegon, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
At Kelly Science, Engineering, Technology & Telecom (SETT), were passionate about helping you find a job that works for you. Were hiring a Customer Support Representative I for a night shift...
Under the supervision of the assigned department director, provides administrative and clerical support to the department. Handles routine administrative functions, interacts with the public and...
Customer Service Associate with Deli Part Time
- Nunica, MI (12 miles from Muskegon, MI)
- 6 days ago
- Nunica, MI (12 miles from Muskegon, MI)
- 6 days ago
Overview CUSTOMER SERVICE ASSOCIATE WITH DELI PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
- Fremont, MI (22 miles from Muskegon, MI)
- 6 days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Grand Haven, MI (16 miles from Muskegon, MI)
- 7 days ago
- Grand Haven, MI (16 miles from Muskegon, MI)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Allendale, MI (23 miles from Muskegon, MI)
- 7 days ago
- Allendale, MI (23 miles from Muskegon, MI)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Norton Shores, MI (3 miles from Muskegon, MI)
- 7 days ago
- Norton Shores, MI (3 miles from Muskegon, MI)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Retail Loss Prevention Customer Service Associate II
- Norton Shores, MI (3 miles from Muskegon, MI)
- 12 days ago
- Norton Shores, MI (3 miles from Muskegon, MI)
- 12 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Muskegon, MI
Moving to Muskegon, MI? Find some basic demographic data about Muskegon, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Muskegon, MI
Highest Education Level
Customer Service Representatives in Muskegon, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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