Customer Service Representative Jobs in Muskegon, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Experience Specialist (Onsite)
- RTX Corporation
- Muskegon, MI
- 6 days ago
- Muskegon, MI
- 6 days ago
Date Posted: 2026-05-22 Country: United States of America Location: US-MI-NORTON SHORES-4905 ~ 4905 Stariha Dr ~ STARIHA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status...
HybridCustomer Service Advocate-Onsite
- Western & Southern Financial Group
- Fremont, MI (22 miles from Muskegon, MI)
- 7 days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 7 days ago
OverviewThis position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance sales process....
In PersonClient Services Representative
- Glenpark Animal Hospital
- Muskegon, MI
- 8 days ago
- Muskegon, MI
- 8 days ago
Date posted: May 26, 2026 Pay: From $14.00 per hour Job description: We are looking for a Receptionist to support our front desk on a daily basis and to perform a variety of administrative and...
In Person- Select Staffing
- Fremont, MI (22 miles from Muskegon, MI)
- 13 days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 13 days ago
center experience (Preferred) Previous Customer Service Experience (Required) Proficiency with Microsoft Office applications Able to work onsite in our Fremont Michigan office ... call center insurance...
In PersonU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- Sherwin Williams
- Grand Haven, MI (16 miles from Muskegon, MI)
- 19 days ago
- Grand Haven, MI (16 miles from Muskegon, MI)
- 19 days ago
The individual selected for this role will be expected to work at Store #1327, located at: 1830 172nd Ave Suite H Grand Haven MI, 49417. This position is essential to the success of our retail...
In PersonCustomer Service Associate (Onsite)
- Western & Southern Financial Group
- Fremont, MI (22 miles from Muskegon, MI)
- 19 days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 19 days ago
OverviewThe Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing...
In Person- Raymond James
- Fremont, MI (22 miles from Muskegon, MI)
- 22 days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 22 days ago
Job Description Summary Karsten Financial Group employs thoughtful service and tailored strategies, with our clients needs at the center. As we evolve, we are seeking a Client Service Associate...
In PersonBuild a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to...
In PersonCustomer Service Rep(01043) - 5164 Lake Michigan Drive, Suite A
- Domino's Pizza
- Allendale, MI (23 miles from Muskegon, MI)
- 23 days ago
- Allendale, MI (23 miles from Muskegon, MI)
- 23 days ago
Company Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! We offer schedules that work with you, not against you? That's...
In Person- Adecco USA, Inc.
- Fremont, MI (22 miles from Muskegon, MI)
- 28 days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 28 days ago
Home Customer Service Specialist Call Center & Customer Service $ 14.93 / Hour location_on Fremont, Michigan acute Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link If...
In PersonCustomer Service Go-Live Representative
- TEKsystems
- Fremont, MI (22 miles from Muskegon, MI)
- 30+ days ago
- Fremont, MI (22 miles from Muskegon, MI)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonCustomer Service Representative
- Summit Fire & Security
- Muskegon, MI
- 30+ days ago
- Muskegon, MI
- 30+ days ago
The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch....
In PersonSr. Customer Assistance Representative - Muskegon
- Enterprise Rent-A-Car
- Muskegon, MI
- 30+ days ago
- Muskegon, MI
- 30+ days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
In Person- Home Depot
- Grand Haven, MI (16 miles from Muskegon, MI)
- 60+ days ago
- Grand Haven, MI (16 miles from Muskegon, MI)
- 60+ days ago
Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonDemographic Data for Muskegon, MI
Moving to Muskegon, MI? Find some basic demographic data about Muskegon, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Muskegon, MI
Highest Education Level
Customer Service Representatives in Muskegon, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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