Customer Service Representative Jobs in Michigan

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 487 Jobs
Saturn Printing

Customer Service Representative / Estimator

Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....

Retail Customer Service Cashier

  • Clarklake, MI
  • 2 days ago
  • Clarklake, MI
  • 2 days ago

Req ID: 459796 Address: 14553 State Route 49 Edon, OH, 43518 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...

Finance Customer Care Representative Intermediate

  • Ann Arbor, MI
  • 3 hours ago
  • Ann Arbor, MI
  • 3 hours ago

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university...

Showroom Customer Service Representative

  • Petoskey, MI
  • 10 hours ago
  • Petoskey, MI
  • 10 hours ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Represenative

  • Grand Rapids, MI
  • 10 hours ago
  • Grand Rapids, MI
  • 10 hours ago

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...

Customer Service Representative

  • Holland, MI
  • 10 hours ago
  • Holland, MI
  • 10 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Support Representative

  • Portage, MI
  • 10 hours ago
  • Portage, MI
  • 10 hours ago

Work Flexibility: Hybrid What you will do - Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are...

Customer Service Engagement Manager

  • Detroit, MI
  • 10 hours ago
  • Detroit, MI
  • 10 hours ago

Under the supervision of the Director of Customer Services, the Customer Service Engagement Manager is responsible for managing the engagement of DWIHN members and the community at large in...

Remote Work

Customer Service Associate - Temporary

  • Grand Rapids, MI
  • 10 hours ago
  • Grand Rapids, MI
  • 10 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

  • Waterford, MI
  • 10 hours ago
  • Waterford, MI
  • 10 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Davison, MI
  • 10 hours ago
  • Davison, MI
  • 10 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Member Service Representative

  • Flint, MI
  • 13 hours ago
  • Flint, MI
  • 13 hours ago

Job Type Full-time Description Job Title: Member Service Representative Reports to: Branch Manager Hours per Week: 38 Hourly Position Pay: $18-$20 Company Summary: Welcome to Financial Plus Credit...

Customer Service Associate Full Time

  • Onekama, MI
  • 13 hours ago
  • Onekama, MI
  • 13 hours ago

Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) FULL-TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...

Customer Service Associate Part Time

  • Carson City, MI
  • 13 hours ago
  • Carson City, MI
  • 13 hours ago

Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...

Member Service Representative

  • Grand Rapids, MI
  • 18 hours ago
  • Grand Rapids, MI
  • 18 hours ago

POSITION SUMMARY The Member Services Representative (MSR) is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is...

Demographic Data for Michigan

Moving to Michigan? Find some basic demographic data about Michigan below.


Local
National
10,077,306
222,152

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Michigan

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Michigan offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Michigan
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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