Customer Service Representative Jobs in Michigan
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
The starting wage is $16.00 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability...
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
English and Spanish Speaking Logistical Support Customer Service Representative
- Battle Creek, MI
- 10 hours ago
- Battle Creek, MI
- 10 hours ago
English and Spanish Speaking Logistical Support Customer Service Representative - Peckham, Inc. Sign-On Bonus! Receive $300 after training!...
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Welcome and Orient enrollees to the services and benefits available and the provider network. Provide education about mental health services and information regarding available services within the...
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer...
Charging Customer Experience Specialist - Automotive Industry
- Dearborn, MI
- 10 hours ago
- Dearborn, MI
- 10 hours ago
At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer...
6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Our manufacturing client in Muskegon, MI is seeking a Customer Experience Rep to join their team. As a Customer Experience Rep, you will be part of the Sales and Marketing Team. Job Title:...
Parking Customer Service Representative I
- Grand Rapids, MI
- 13 hours ago
- Grand Rapids, MI
- 13 hours ago
This is customer service work which is responsible for receiving and responding to customer service needs related to the Mobile GR Department. Work requires the handling of non-emergency,...
Customer Service Associate with Deli Part Time - Seasonal
- White Cloud, MI
- 13 hours ago
- White Cloud, MI
- 13 hours ago
Overview CUSTOMER SERVICE ASSOCIATE WITH DELI PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Customer Service Associate with Deli Full Time - Seasonal
- White Cloud, MI
- 13 hours ago
- White Cloud, MI
- 13 hours ago
Overview CUSTOMER SERVICE ASSOCIATE WITH DELI (CASHIER) Full-Time Hours + Competitive Benefit Package Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices....
Overview Are you ready for your next challenge? We are seeking top talent to join the National Accounts department! Our Customer Care Rep receives and responds to requests for service or other...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Michigan
Highest Education Level
Customer Service Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- Order Entry
- First In, First Out
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Retail
- Friendliness
- Telephone Skills
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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