Customer Service Representative Jobs in Michigan
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI
- 13 days ago
- Saturn Printing
- Livonia, MI
- 13 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
Customer Service Branch Associate II - Automotive Finishes
- Detroit, MI
- 6 days ago
- Detroit, MI
- 6 days ago
This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate...
Bilingual Customer Service Specialist (Spanish and English)
- Kalamazoo, MI
- 26 days ago
- Kalamazoo, MI
- 26 days ago
The individual selected for this role will be expected to work at Store #1778, located at: 5212 E ML Avenue Kalamazoo, MI 49048. Customer Service Specialists work closely with wholesale and retail...
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
About Us: At Phoenix Road Animal Hospital, we believe in delivering exceptional veterinary care with compassion, respect, and a personalized touch. As a cornerstone of the South Haven community,...
SGS Technologie is looking for Retirement Plan Services Associate to work with direct client at Southfield, MI Retirement Plan Services Associate Contract - W2 Hybrid Southfield, MI Job...
Customer Service Representative, $18/hour - Muskegon, MI** Are you a people-person who thrives on making a great first impression, both in-person and over the phone?...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- East Lansing, MI
- 13 hours ago
- East Lansing, MI
- 13 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
About the Role Location: Remote - Michigan residents Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday schedule...
Remote WorkAs a Customer Service Representative in a Video Banking Center within PNC's Customer Care Center organization, you will be based on site in Portage, MI....
Customer Service Representative (Travel Enthusiast) - On-Site
- Farmington Hills, MI
- 14 hours ago
- Farmington Hills, MI
- 14 hours ago
Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet...
External Job Title: Customer Service Representative (2nd Shift 2PM-10:30PM) Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be available for a two...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Michigan
Highest Education Level
Customer Service Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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