Customer Service Representative Jobs in Michigan
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI
- 6 hours ago
- Saturn Printing
- Livonia, MI
- 6 hours ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
Req ID: 459796 Address: 14553 State Route 49 Edon, OH, 43518 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Finance Customer Care Representative Intermediate
- Ann Arbor, MI
- 3 hours ago
- Ann Arbor, MI
- 3 hours ago
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university...
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Work Flexibility: Hybrid What you will do - Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are...
Under the supervision of the Director of Customer Services, the Customer Service Engagement Manager is responsible for managing the engagement of DWIHN members and the community at large in...
Remote WorkModels and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Type Full-time Description Job Title: Member Service Representative Reports to: Branch Manager Hours per Week: 38 Hourly Position Pay: $18-$20 Company Summary: Welcome to Financial Plus Credit...
Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) FULL-TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
POSITION SUMMARY The Member Services Representative (MSR) is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Michigan
Highest Education Level
Customer Service Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Baking
- Sales Leadership
- Order Processing
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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