Customer Service Representative Jobs in Westminster, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 89 Jobs

Customer Service Advisor Float - Clarksburg

Monrovia, MD (20 miles from Westminster, MD)
1 hour ago

Monrovia, MD (20 miles from Westminster, MD)
1 hour ago

CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...

Customer Service Rep(04696) - 3502 Brenbrook Dr.

Randallstown, MD (15 miles from Westminster, MD)
2 hours ago

Randallstown, MD (15 miles from Westminster, MD)
2 hours ago

You'll find our Customer Service Representative jobs offer you more....

Customer Service/Sales

Hanover, PA (16 miles from Westminster, MD)
3 hours ago

Hanover, PA (16 miles from Westminster, MD)
3 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Pharmacy Customer Service Associate

Phoenix, MD (22 miles from Westminster, MD)
17 hours ago

Phoenix, MD (22 miles from Westminster, MD)
17 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Veterinary Client Service Representative

Frederick, MD (19 miles from Westminster, MD)
20 hours ago

Frederick, MD (19 miles from Westminster, MD)
20 hours ago

Answer and prioritize incoming phone calls Monitor client flow from check-in through discharge Provide excellent customer service to our referring veterinarians and their staff by assisting with their...

Full Time Customer Service Delivery Driver Frederick, MD

Frederick, MD (19 miles from Westminster, MD)
20 hours ago

Frederick, MD (19 miles from Westminster, MD)
20 hours ago

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...

Customer Service Representative

Hanover, PA (16 miles from Westminster, MD)
1 day ago

Hanover, PA (16 miles from Westminster, MD)
1 day ago

Customer Service Representative Category:Clerical - Other Location:Hanover, PA 17331 Pay:$17.00 Hourly Posted:1 day ago Status:Open Description Customer Service Representative Love handling customer...

Customer Service Rep(06077) - 1213 Liberty Rd

Eldersburg, MD (11 miles from Westminster, MD)
1 day ago

Eldersburg, MD (11 miles from Westminster, MD)
1 day ago

You'll find our Customer Service Representative jobs offer you more....

Customer Service Rep(06064) - 26437 Ridge Rd

Damascus, MD (21 miles from Westminster, MD)
1 day ago

Damascus, MD (21 miles from Westminster, MD)
1 day ago

You'll find our Customer Service Representative jobs offer you more....

Customer Service Rep(06082) - 11717 Old National Pike

New Market, MD (18 miles from Westminster, MD)
2 days ago

New Market, MD (18 miles from Westminster, MD)
2 days ago

You'll find our Customer Service Representative jobs offer you more....

Eyewear Customer Service/Sales Advisor

Ellicott City, MD (22 miles from Westminster, MD)
2 days ago

Ellicott City, MD (22 miles from Westminster, MD)
2 days ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

Patient Financial Customer Service Representative (Full Time, Towson, Hybrid)

Towson, MD (21 miles from Westminster, MD)
4 days ago

Towson, MD (21 miles from Westminster, MD)
4 days ago

Patient Financial Customer Service Representative (Full Time, Towson, Hybrid) 3.2 3.2 out of 5 stars Towson, MD 21286 Hybrid work General Summary: In this entry-level role, the Patient Financial Customer...

Customer Service Associate

Clarksville, MD (24 miles from Westminster, MD)
4 days ago

Clarksville, MD (24 miles from Westminster, MD)
4 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

Owings Mills, MD (13 miles from Westminster, MD)
4 days ago

Owings Mills, MD (13 miles from Westminster, MD)
4 days ago

Customer Service Rep About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work....

Customer Service Advisor Float- Arbutus

Catonsville, MD (23 miles from Westminster, MD)
4 days ago

Catonsville, MD (23 miles from Westminster, MD)
4 days ago

View all 89 jobs

Demographic Data for Westminster, MD

Moving to Westminster, MD? Find some basic demographic data about Westminster, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Westminster, MD

Local

National

Total Population

59,501

Number of Businesses

1,566

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Westminster, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Westminster, MD offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Westminster, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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