Customer Service Representative
Full-Time Career Opportunities
Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!
You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive . You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.
About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment w our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
Benefits of working for us!
* We offer National Health, Dental, and Vision coverage
* Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
* 401(k) Profit-Sharing Plan
* Recognition and reward programs
* Paid Sick Days
* Paid Vacation, Holidays (Thanksgiving and Christmas)
* Employee Assistance Program
Our prices are already low, but why not more! Generous Employee Discount
Job Responsibilities:
* Enter customer orders into the system accurately and completely
* Process payment to proper accounts
* Responsible for security of cash and other legal tenders
* Prepare daily deposits in accordance with Company policies and procedures
* Answer incoming calls and respond to customer queries in a timely and courteous manner
* Schedule deliveries that are convenient for the customers and comply with company procedures
* Maintain all open orders and courteously communicate status with customers
* Work daily reports according to Company requirements
* Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
* Assist Office Manager when needed
As a Retail Office Associate, you must: * Have a High School diploma or GED * Have strong business acumen and Excellent verbal and listening skills * Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.) * Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.) * Strong interpersonal and human relations skills * Proven analytical and problem-solving skills * Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors * Be able to lift/ move up to 25 pounds, regularly * Being bilingual is a plus Regency Management Services is an Equal Employment Opportunity (EEO) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #MPR25
Full-Time Career Opportunities
Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!
You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive . You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.
About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment w our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
Benefits of working for us!
* We offer National Health, Dental, and Vision coverage
* Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
* 401(k) Profit-Sharing Plan
* Recognition and reward programs
* Paid Sick Days
* Paid Vacation, Holidays (Thanksgiving and Christmas)
* Employee Assistance Program
Our prices are already low, but why not more! Generous Employee Discount
Job Responsibilities:
* Enter customer orders into the system accurately and completely
* Process payment to proper accounts
* Responsible for security of cash and other legal tenders
* Prepare daily deposits in accordance with Company policies and procedures
* Answer incoming calls and respond to customer queries in a timely and courteous manner
* Schedule deliveries that are convenient for the customers and comply with company procedures
* Maintain all open orders and courteously communicate status with customers
* Work daily reports according to Company requirements
* Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
* Assist Office Manager when needed
As a Retail Office Associate, you must: * Have a High School diploma or GED * Have strong business acumen and Excellent verbal and listening skills * Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.) * Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.) * Strong interpersonal and human relations skills * Proven analytical and problem-solving skills * Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors * Be able to lift/ move up to 25 pounds, regularly * Being bilingual is a plus Regency Management Services is an Equal Employment Opportunity (EEO) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #MPR25
Job ID: 521990145
Originally Posted on: 5/21/2026
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