Call Center Representative Jobs in Westminster, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (13 miles from Westminster, MD)
- 2 days ago
- Owings Mills, MD (13 miles from Westminster, MD)
- 2 days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
- Sparks Glencoe, MD (16 miles from Westminster, MD)
- 14 days ago
- Sparks Glencoe, MD (16 miles from Westminster, MD)
- 14 days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Student Central Representative (Call Center)
- Catonsville, MD (23 miles from Westminster, MD)
- 26 days ago
- Catonsville, MD (23 miles from Westminster, MD)
- 26 days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Call Center Representative - Part Time
- Catonsville, MD (23 miles from Westminster, MD)
- 60+ days ago
- Catonsville, MD (23 miles from Westminster, MD)
- 60+ days ago
Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....
Customer Contact Center Specialist (Call Center)
- Gettysburg, PA (23 miles from Westminster, MD)
- 60+ days ago
- Gettysburg, PA (23 miles from Westminster, MD)
- 60+ days ago
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where your performance directly impacts success? If so, ACNB Bank...
Demographic Data for Westminster, MD
Moving to Westminster, MD? Find some basic demographic data about Westminster, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Westminster, MD
Highest Education Level
Call Center Representatives in Westminster, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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