Customer Service Representative Jobs in Maryland
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Must have minimum 2 years of Customer Service experience or previous Call Center experience; Healthcare preferred. Great opportunity to get your foot in the door at our prestigious client!...
RemoteOVERVIEW Our Customer Service Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a professional company image....
HybridCustomer Service Representative U.S.-based only
- Jobs for Humanity
- Annapolis, MD
- 6 days ago
- Annapolis, MD
- 6 days ago
We're seeking customer service representatives who are enthusiastic about challenges, prioritize guest satisfaction above all else, and are committed to delivering exceptional service.Candidate must...
RemoteCustomer Service Advocate I - MD Medicaid (Remote)
- CareFirst BlueCross BlueShield
- Baltimore, MD
- 6 days ago
- Baltimore, MD
- 6 days ago
Customer Service Advocate I - MD Medicaid (Remote) CareFirst BlueCross BlueShield - 3.8 Baltimore, MD Job Details Full-time $32,256 - $59,136 a year 15 hours ago Benefits 401(k) Qualifications...
RemoteThis position works an alternate schedule: Schedule is 8am-7pm - Work Week 1: Thurs, Fri, Mon, Tues. / Work Week 2: Wed, Sat, Sun, Mon. Including some Federal Reserve holidays (MLK day,...
RemoteSr Client Service Specialist, Commercial Risk - Insurance Advisory Solutions, Mid-Atlantic Region
- BRP Group, Inc.
- Bethesda, MD
- 6 days ago
- Bethesda, MD
- 6 days ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
HybridImports Customer Service Representative
- Priority Worldwide
- Baltimore, MD
- 7 days ago
- Baltimore, MD
- 7 days ago
We're looking for an Import Customer Service Representative who is eager to learn the world of international logistics and provide exceptional service to our import clients....
HybridOperations/Customer Service Delivery Manager
- Govcio LLC
- Westlake, MD
- 8 days ago
- Westlake, MD
- 8 days ago
GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position....
HybridCustomer Service Order (CSO) Technician
- Tyto Athene, LLC
- Baltimore, MD
- 12 days ago
- Baltimore, MD
- 12 days ago
center experience preferred, but not required Provide exceptional customer service with good speaking and listening skills Capable of passing an extensive background investigation to obtain Suitability...
RemoteCustomer Service Representative
- Evergreen Equity Partners LLC
- Baltimore, MD
- 16 days ago
- Baltimore, MD
- 16 days ago
Evergreen Equity Partners LLC is a boutique, nationwide commercial mortgage banking firm specializing in small-balance commercial real estate (CRE) lending up to $5,000,000. We provide alternative...
Remotecenter experience Experience in a customer service role requiring data entry Must be proficient in MS Office and PDF Salesforce experience is a plus Highschool Diploma Job Summary: Come join us with...
RemoteBilingual Customer Service Rep Jr
- Adecco US, Inc.
- Baltimore, MD
- 24 days ago
- Baltimore, MD
- 24 days ago
Job Summary: The candidate will work as a Junior Bilingual Customer Service Representative, assisting customers in both English and Spanish through various channels such as phone, email, chat, or in...
HybridAgora is seeking a Customer Service Representative to join its team....
HybridJob Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge...
HybridCustomer Service Advocate II (Remote)
- CareFirst
- Baltimore, MD
- 30+ days ago
- Baltimore, MD
- 30+ days ago
Resp & Qualifications PURPOSE: Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a...
RemoteDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Maryland
Highest Education Level
Customer Service Representatives in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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