Customer Service Representative Jobs in Ames, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pharmacy Customer Service Associate
- Ankeny, IA (21 miles from Ames, IA)
- 15 hours ago
- Ankeny, IA (21 miles from Ames, IA)
- 15 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Ankeny, IA (21 miles from Ames, IA)
- 1 day ago
- Ankeny, IA (21 miles from Ames, IA)
- 1 day ago
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
Sales & Customer Service Associate
- Ankeny, IA (21 miles from Ames, IA)
- 2 days ago
- Ankeny, IA (21 miles from Ames, IA)
- 2 days ago
Overview Where Better Careers Begin! Massage Envy Ankney, 110 North Ankney Blvd. Do you have a passion for helping others? At the Massage Envy Ankeny franchise, we support and inspire you to be...
E-Commerce Customer Support Representative
- Johnston, IA (22 miles from Ames, IA)
- 4 days ago
- Johnston, IA (22 miles from Ames, IA)
- 4 days ago
E-Commerce Customer Support Representative Kelly Services - 3.8 Johnston, IA Job Details Full-time $19.50 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental...
Customer Service Representative
- Ankeny, IA (21 miles from Ames, IA)
- 6 days ago
- Ankeny, IA (21 miles from Ames, IA)
- 6 days ago
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
E-Commerce Customer Support Representative
- Johnston, IA (22 miles from Ames, IA)
- 6 days ago
- Johnston, IA (22 miles from Ames, IA)
- 6 days ago
Finding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Support Representative to work at a premier client, John Deere, in Johnston, IA. Sound...
Customer Service Representative
- Ankeny, IA (21 miles from Ames, IA)
- 6 days ago
- Ankeny, IA (21 miles from Ames, IA)
- 6 days ago
The Customer Service Representative serves as the front line to our customers placing meal orders....
- Boone, IA (14 miles from Ames, IA)
- 7 days ago
- Boone, IA (14 miles from Ames, IA)
- 7 days ago
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
- Johnston, IA (22 miles from Ames, IA)
- 7 days ago
- Johnston, IA (22 miles from Ames, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Bondurant, IA (21 miles from Ames, IA)
- 7 days ago
- Bondurant, IA (21 miles from Ames, IA)
- 7 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Ankeny, IA (21 miles from Ames, IA)
- 7 days ago
- Ankeny, IA (21 miles from Ames, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Boone, IA (14 miles from Ames, IA)
- 7 days ago
- Boone, IA (14 miles from Ames, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.Connect with customers via phone/email/chat/and or social media to...
Remote WorkDemographic Data for Ames, IA
Moving to Ames, IA? Find some basic demographic data about Ames, IA below.
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Salary for Customer Service Representative Jobs in Ames, IA
Highest Education Level
Customer Service Representatives in Ames, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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