Customer Service Representative

Customer Service Representative#26-13790

$15.00-$19.50 per hour

Johnston, IA

All On-site

Job Description

Our Client, an Agriculture Products company, is looking for a Customer Service Representative for their Johnston, IA location.

Responsibilities:

Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.

Create and maintain support tools/solutions available online.

Requirements:

Experience with customer service / support

High comfort level and experience with consumer software applications

Strong computer and troubleshooting skills

Experience with data management

Knowledge of agriculture customers

Agriculture operations experience, including Precision Farming experience

Prior work experience in Agriculture or Technology dealer channels

Bachelor's degree is strongly preferred

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

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