E-Commerce Customer Support Representative

E-Commerce Customer Support Representative#26-16622

Up to $19.50 per hour

Johnston, IA

All On-site

Job Description

Our client, is a Agriculture Products company, is looking for a E-Commerce Customer Support Representative for their Johnston, IA location.

Responsibilities:

Take inbound calls and occasional emails from Client Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase

Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.

Document every interaction effectively in our internal case management system

Approximately 15-20 calls/day

Requirements:

Knowledge of agriculture, turf (mowers) and utility vehicles

Prior work experience in Agriculture or Technology dealer channels

Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Call Center experience

6+ months experience with customer service / support experience

Efficient researching / troubleshooting skills

Excellent written and verbal communication skills

Speak with confidence

Proficiency with Microsoft Office products