Customer Service Representative Jobs in Iowa
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Employment Type: Full time Shift: Day Shift Description: Under the direction of the Customer Experience Regional Director, is recipient of customer and family complaints, coordinates investigation...
Professional Office Services, Inc is currently seeking candidates for a Customer Support Specialist at our Waterloo, IA headquarters. The general hours for this position will be 7:30am-4:00pm...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Patient Registration
- Ottumwa, IA
- 8 hours ago
- Ottumwa, IA
- 8 hours ago
As our Customer Service Representative, you'll work to help our patients check into the hospital....
General information Press space or enter keys to toggle section visibility Name Retail Customer Service Officer Site / Location Denmark Post Office Ref # 12372939 Entity Australia Post Opening...
The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative...
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 521 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Are you someone who Has a genuine passion for helping people, making connections, and having a positive impact on everyone they meet? Desires to learn, grow, and adapt within a fast-paced,...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
Purpose The purpose of the Customer Account Representative (CAR) is to partner with outside sales to manage daily activities of their assigned customer accounts. The CAR serves as the point of...
Remote WorkHere at Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Overview Where Better Careers Begin! Massage Envy Ankney, 110 North Ankney Blvd. Do you have a passion for helping others? At the Massage Envy Ankeny franchise, we support and inspire you to be...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Iowa
Highest Education Level
Customer Service Representatives in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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