Customer Service Representative Jobs in Iowa
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Contracts Opportunity Specialist (Remote)
- Vista Higher Learning
- Iowa City, IA
- 1 day ago
- Vista Higher Learning
- Iowa City, IA
- 1 day ago
WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...
Remote WorkThis position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate...
Client Service Representative, Employee Benefits
- Burlington, IA
- 3 hours ago
- Burlington, IA
- 3 hours ago
Summary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011,...
Pharmacy Customer Service Associate
- West Des Moines, IA
- 10 hours ago
- West Des Moines, IA
- 10 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
This entry sales position will be responsible for providing world class customer service for customers worldwide through exceptional responsiveness to customer inquiries, negotiating favorable...
GENERAL FUNCTION The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner....
Job Type Full-time Description Mittera is currently seeking Client Services Specialist to join our team! The Client Service Specialist serves as a liaison between our customers and the various...
Customer Service Operations Coordinator (Full-Time)
- Johnston, IA
- 14 hours ago
- Johnston, IA
- 14 hours ago
Child Serve is looking for a Customer Service Operations Coordinator to provide administrative support to our staff, families, and visitors. The ideal person will be energetic, have excellent...
Customer Service Rep(01739) - 1685 John F Kennedy Rd
- Dubuque, IA
- 19 hours ago
- Dubuque, IA
- 19 hours ago
Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings.Additional InformationAll your information will be kept confidential...
Client Service Specialist, PC page is loaded Client Service Specialist, PC locations Waukee time type Full time posted on Posted Yesterday job requisition id R0000446 Job Description: We are...
Customer Support Representative II SGS_JOB_1581 Business Professional Iowa Knowledge of agriculture customers Agriculture operations experience including Precision Farming experience Prior work...
Our Customer Service team members assist in all aspects of our retail operations. What You'll Do + Provide outstanding customer service in a retail and counter-service environment + Interact with...
General information Press space or enter keys to toggle section visibility Name Senior Retail Customer Service Officer Site / Location Carnarvon Post Office Ref # 12371825 Entity Australia Post...
Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Des Moines, IA branch. Would you like to work with a stable, family-owned business?...
Customer Service Representative AgState is currently seeking a customer service representative. Do you enjoy working with people? Do you have great customer skills and attention to detail?...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Iowa
Highest Education Level
Customer Service Representatives in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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