Customer Service Representative Jobs in Iowa
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Contracts Opportunity Specialist (Remote)
- Vista Higher Learning
- Iowa City, IA
- 12 days ago
- Vista Higher Learning
- Iowa City, IA
- 12 days ago
WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...
Remote WorkThe individual selected for this role will be expected to work at Store #3527, located at: 3501 J Street SW, Cedar Rapids, IA 52404. This is a Full-Time job. Starting Pay: $17.50/hr or based on...
This role is a customer service role that will assist external customers and financial professionals with assisting with password resets, account issues, and website troubleshooting. Secondary...
Part-Time Customer Service Representative
- Council Bluffs, IA
- 1 hour ago
- Council Bluffs, IA
- 1 hour ago
Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services....
About the Role As a Customer Experience Representative, youll be the first in-person point of contact for customers selling their vehicles through an online platform. Your role is to ensure a...
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Overview First Supply is seeking a HVAC Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and...
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
Customer Service Representative - Patient Registration II
- Ottumwa, IA
- 17 hours ago
- Ottumwa, IA
- 17 hours ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
$14.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
The individual selected for this role will be expected to work at Store #3527, located at: 3501 J Street SW, Cedar Rapids, IA 52404. This is a Full-Time job. Starting Pay: $17.50/hr or based on...
Our Operations division is currently seeking multiple talented, curious, and compassionate Customer Experience Advocates (CXA) that are eager to serve as trusted partners in navigating their...
Program Manager, Program/Project Management - Customer Advocate Team
- Des Moines, IA
- 23 hours ago
- Des Moines, IA
- 23 hours ago
This position can be located anywhere in the United States (nationwide) Seeking a highly experienced Program Manager (PM) to plan and manage NPHS business projects. The PM will build a plan for...
LOCATION:** Remote U.S. locations **OVERVIEW** You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Iowa
Highest Education Level
Customer Service Representatives in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Sales Leadership
- Courteous
- Resolution
- Complaint Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Customer Relations
- Friendliness
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- Multitasking
- Spanish
- Inventory Management
- English
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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