Customer Service Representative Jobs in Iowa

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 245 Jobs

WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...

Remote Work

Customer Service Representative

  • Des Moines, IA
  • 3 hours ago
  • Des Moines, IA
  • 3 hours ago

**Position Summary:** Health Concierge -Customer Service Representative is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information...

Customer Experience Representative - ICS

  • West Des Moines, IA
  • 3 hours ago
  • West Des Moines, IA
  • 3 hours ago

Customer Experience Representative - ICS **Department:** Customer Service & Contact Center Operations **Country:** United States of America **State/Province:** Iowa **City:** West Des Moines...

Cust Service Specialist HME

  • Waterloo, IA
  • 3 hours ago
  • Waterloo, IA
  • 3 hours ago

Employment Type: Full time Shift: Description: Assisting customers and answering phones in Respiratory therapy area of DME. Assists with getting orders for CPAP/BIPAP equipment. Position Purpose:...

Retail Customer Service Specialist

  • Le Mars, IA
  • 3 hours ago
  • Le Mars, IA
  • 3 hours ago

The individual selected for this role will be expected to work at Store #3174, located at: 33 Plymouth st NW, LeMars, IA 51031. This is a Full-Time position. Starting Pay: $16.66/hr or based on...

Customer Service Representative

  • Marshalltown, IA
  • 3 hours ago
  • Marshalltown, IA
  • 3 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Pharmacy Customer Service Associate

  • Cedar Falls, IA
  • 3 hours ago
  • Cedar Falls, IA
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Iowa City, IA
  • 3 hours ago
  • Iowa City, IA
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Quote Analyst

  • Dubuque, IA
  • 12 hours ago
  • Dubuque, IA
  • 12 hours ago

Process water works quotations and provide support for customer service representatives. Primary Responsibilities: Answer phone calls from customers and field sales representatives....

Gun Customer Service

  • West Des Moines, IA
  • 16 hours ago
  • West Des Moines, IA
  • 16 hours ago

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting...

Customer Service Representative- Coralville Hiring Event

  • Coralville, IA
  • 1 day ago
  • Coralville, IA
  • 1 day ago

Inbound call center experience preferred. SKILLS & KNOWLEDGE Excellent verbal and written communication skills PC literate, including Microsoft Office products, Windows environment....

Customer Service

  • Oskaloosa, IA
  • 1 day ago
  • Oskaloosa, IA
  • 1 day ago

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a...

BD Customer Experience Specialist I

  • Des Moines, IA
  • 1 day ago
  • Des Moines, IA
  • 1 day ago

Call center experience is preferred but not required. May be required to work non-traditional hours to meet customer needs. FINRA registrations (Series 6) required....

Remote Work

Customer Service Representative, Overnights

  • Clinton, IA
  • 1 day ago
  • Clinton, IA
  • 1 day ago

Store 4706602: 1530 North 2nd Street, Clinton, Iowa 52732 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Retail Customer Service Specialist

  • Le Mars, IA
  • 1 day ago
  • Le Mars, IA
  • 1 day ago

The individual selected for this role will be expected to work at Store #3174, located at: 33 Plymouth st NW, LeMars, IA 51031. This is a Full-Time position. Starting Pay: $16.66/hr or based on...

Demographic Data for Iowa

Moving to Iowa? Find some basic demographic data about Iowa below.


Local
National
3,191,035
82,356

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Iowa

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Iowa offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Iowa
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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