Customer Service Representative Jobs in Iowa

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 248 Jobs

WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...

Remote Work

Retail Customer Service Specialist

  • Cedar Rapids, IA
  • 1 hour ago
  • Cedar Rapids, IA
  • 1 hour ago

The individual selected for this role will be expected to work at Store #3527, located at: 3501 J Street SW, Cedar Rapids, IA 52404. This is a Full-Time job. Starting Pay: $17.50/hr or based on...

Digital Customer Service

  • Fairfield, IA
  • 1 hour ago
  • Fairfield, IA
  • 1 hour ago

This role is a customer service role that will assist external customers and financial professionals with assisting with password resets, account issues, and website troubleshooting. Secondary...

Part-Time Customer Service Representative

  • Council Bluffs, IA
  • 1 hour ago
  • Council Bluffs, IA
  • 1 hour ago

Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services....

Immediate Hire Customer Service Representative

  • Grimes, IA
  • 1 hour ago
  • Grimes, IA
  • 1 hour ago

About the Role As a Customer Experience Representative, youll be the first in-person point of contact for customers selling their vehicles through an online platform. Your role is to ensure a...

Customer Service Specialist

  • Des Moines, IA
  • 7 hours ago
  • Des Moines, IA
  • 7 hours ago

Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...

HVAC Customer Service Consultant

  • Dubuque, IA
  • 7 hours ago
  • Dubuque, IA
  • 7 hours ago

Overview First Supply is seeking a HVAC Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and...

Customer Service

  • Mason City, IA
  • 17 hours ago
  • Mason City, IA
  • 17 hours ago

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...

Customer Service Representative - Patient Registration II

  • Ottumwa, IA
  • 17 hours ago
  • Ottumwa, IA
  • 17 hours ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Customer Account Representative

  • Oskaloosa, IA
  • 18 hours ago
  • Oskaloosa, IA
  • 18 hours ago

Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service Representative - FT

  • Des Moines, IA
  • 18 hours ago
  • Des Moines, IA
  • 18 hours ago

$14.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Retail Customer Service Specialist

  • Cedar Rapids, IA
  • 19 hours ago
  • Cedar Rapids, IA
  • 19 hours ago

The individual selected for this role will be expected to work at Store #3527, located at: 3501 J Street SW, Cedar Rapids, IA 52404. This is a Full-Time job. Starting Pay: $17.50/hr or based on...

Customer Experience Specialist

  • Des Moines, IA
  • 23 hours ago
  • Des Moines, IA
  • 23 hours ago

Our Operations division is currently seeking multiple talented, curious, and compassionate Customer Experience Advocates (CXA) that are eager to serve as trusted partners in navigating their...

Program Manager, Program/Project Management - Customer Advocate Team

  • Des Moines, IA
  • 23 hours ago
  • Des Moines, IA
  • 23 hours ago

This position can be located anywhere in the United States (nationwide) Seeking a highly experienced Program Manager (PM) to plan and manage NPHS business projects. The PM will build a plan for...

Customer Service Representative

  • Des Moines, IA
  • 23 hours ago
  • Des Moines, IA
  • 23 hours ago

LOCATION:** Remote U.S. locations **OVERVIEW** You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to...

Demographic Data for Iowa

Moving to Iowa? Find some basic demographic data about Iowa below.


Local
National
3,191,035
82,356

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Iowa

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Iowa offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.0%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Iowa
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »