Customer Service Representative Jobs in O Fallon, IL

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 145 Jobs

Customer Service Representative - PT

Saint Louis, MO (15 miles from O Fallon, IL)
8 days ago

Saint Louis, MO (15 miles from O Fallon, IL)
8 days ago

$14.75/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Customer Service Rep(02971) - 12545 State Rd 143 Space A

Highland, IL (17 miles from O Fallon, IL)
10 hours ago

Highland, IL (17 miles from O Fallon, IL)
10 hours ago

Company Description Job Description Customer Service Representatives with Domino's Pizza undertake a variety of duties....

Customer Service Rep(02957) - 120 E Vandalia St

Edwardsville, IL (17 miles from O Fallon, IL)
10 hours ago

Edwardsville, IL (17 miles from O Fallon, IL)
10 hours ago

Company Description Job Description Customer Service Representatives with Domino's Pizza undertake a variety of duties....

Customer Service Representative

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

As a Customer Service Representative, you are a key level of support for our valued grocery store, food processor and distributor customers....

Remote Work

Customer Service Representative, Overnights

Shiloh, IL
22 hours ago

Shiloh, IL
22 hours ago

Store 4701448: 1242 Thouvenot Ln, Shiloh, Illinois 62269 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Representative, PT Open Availability

East Alton, IL (19 miles from O Fallon, IL)
22 hours ago

East Alton, IL (19 miles from O Fallon, IL)
22 hours ago

Store 4701456: 716 W Saint Louis, East Alton, Illinois 62024 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Representative, Evenings

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Store 4701633: 8200 S Broadway, St Louis, Missouri 63111 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative....

Customer Service Representative, Weekends

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Store 4701633: 8200 S Broadway, St Louis, Missouri 63111 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

Belleville, IL (10 miles from O Fallon, IL)
22 hours ago

Belleville, IL (10 miles from O Fallon, IL)
22 hours ago

Store 4701347: 1001 E Main St, Belleville, Illinois 62220 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, Open Availability

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Saint Louis, MO (15 miles from O Fallon, IL)
22 hours ago

Store 4701638: 9311 S Broadway, St Louis, Missouri 63125 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Business Development & Customer Service Representative. Job in Saint Louis Gr8Jobs

Saint Louis, MO (15 miles from O Fallon, IL)
1 day ago

Saint Louis, MO (15 miles from O Fallon, IL)
1 day ago

We are currently seeking a highly motivated customer-focused individual to join our team as a Business Development & Customer Service Representative....

Customer Service - Urgent Positions Available

Saint Louis, MO (15 miles from O Fallon, IL)
1 day ago

Saint Louis, MO (15 miles from O Fallon, IL)
1 day ago

un Customer Service - Urgent Positions Available (St Louis) Quick Work Now compensation: Earn $60K - $120K per year employment type: job title: Customer Service - Urgent Positions Available...

(18yrs+ to apply) Assistant Customer Service Manager - University City

University City, MO (23 miles from O Fallon, IL)
1 day ago

University City, MO (23 miles from O Fallon, IL)
1 day ago

Additional Requirements - Internal Candidates: Store/Facility Teammates: minimum of six months employment with Schnucks preferred. Store Support Center Teammates: minimum of one year employment...

Customer Service Representative

Granite City, IL (14 miles from O Fallon, IL)
2 days ago

Granite City, IL (14 miles from O Fallon, IL)
2 days ago

at Chestnut Health Systems in Granite City, Illinois, United States Job Description Overview : Have strong customer service and business office skills? Want to work for an agency that's all about...

Remote Customer Service Representative - Facility Maintenance Services

Saint Louis, MO (15 miles from O Fallon, IL)
3 days ago

Saint Louis, MO (15 miles from O Fallon, IL)
3 days ago

Remote Customer Service Representative - Facility Maintenance Services EOE StatementWe are an equal employment opportunity employer....

Remote Work

View all 145 jobs

Demographic Data for O Fallon, IL

Moving to O Fallon, IL? Find some basic demographic data about O Fallon, IL below.

Median Age

Average Household Income

Home Value vs Household Income in O Fallon, IL

Local

National

Total Population

36,068

Number of Businesses

805

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in O Fallon, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in O Fallon, IL offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in O Fallon, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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