Call Center Representative Jobs in O Fallon, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Saint Louis, MO (15 miles from O Fallon, IL)
- 17 hours ago
- Saint Louis, MO (15 miles from O Fallon, IL)
- 17 hours ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
- Clayton, MO (23 miles from O Fallon, IL)
- 1 day ago
- Clayton, MO (23 miles from O Fallon, IL)
- 1 day ago
It's more than a career, it's a calling. MO-SSM Health 7980 Clayton RD Worker Type: Regular Job Highlights: Sign-on Bonus Eligible (Sign-on bonuses are for external qualified candidates. Internal...
- Saint Louis, MO (15 miles from O Fallon, IL)
- 5 days ago
- Saint Louis, MO (15 miles from O Fallon, IL)
- 5 days ago
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
- Madison, IL (14 miles from O Fallon, IL)
- 6 days ago
- Madison, IL (14 miles from O Fallon, IL)
- 6 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
- Saint Louis, MO (15 miles from O Fallon, IL)
- 20 days ago
- Saint Louis, MO (15 miles from O Fallon, IL)
- 20 days ago
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
Desired Qualifications (you do not need to have, but would be great if you did): Previous call center experience Ability to train others Public Trust clearance highly desired HDI Customer Service Representative...
Remote WorkClient Support Specialist - Greater St. Louis, MO Area
- Saint Louis, MO (15 miles from O Fallon, IL)
- 27 days ago
- Saint Louis, MO (15 miles from O Fallon, IL)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Call Center Representative Roadside Assistance
- Saint Louis, MO (15 miles from O Fallon, IL)
- 28 days ago
- Saint Louis, MO (15 miles from O Fallon, IL)
- 28 days ago
Call Center Representative Roadside Assistance As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads....
Remote WorkITSA Client Support Specialist (CS26-021)
- Edwardsville, IL (14 miles from O Fallon, IL)
- 30+ days ago
- Edwardsville, IL (14 miles from O Fallon, IL)
- 30+ days ago
To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the...
Demographic Data for O Fallon, IL
Moving to O Fallon, IL? Find some basic demographic data about O Fallon, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in O Fallon, IL
Highest Education Level
Call Center Representatives in O Fallon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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