Customer Service Rep Pay: 20/hr, W 2
- Duration: 3+ Month Contract
- Work Mode: 100% onsite
- Location: Clayton-South Central Ave, MO
- Provide application support to both internal teams and external customers.
- Contribute subject matter expertise to ensure customer satisfaction and organizational success.
- Maintain performance standards and represent the company effectively.
- Support and troubleshoot application issues via telephone, live online chat, and email.
- Apply strong analytical skills to identify and resolve issues without escalation.
- Communicate effectively with clients and document cases concisely.
- Work cross-functionally to resolve specialized, procedural, and operational issues.
- Deliver timely responses to business owners, stakeholders, and users on issue status and resolution.
- Contribute to team knowledge sharing, meetings, and documentation to reduce recurring issues and inquiries.
- Minimum high school education or equivalent, bachelor’s degree preferred.
- At least 2 years of client-facing application support experience.
- Experience in troubleshooting product issues and reporting issues via phone/email/chat.
- Ability to work collaboratively with individuals at all levels of the organization.
- Proficiency in CRM applications (e.g., Salesforce), Microsoft Office Suite, Microsoft Server products, Visio, Microsoft Access, and BusinessObjects.
- Strong analytical skills.
- Excellent interpersonal and collaborative skills.
- Effective problem-solving and decision-making skills.
- Strong written and verbal communication skills.
- Ability to prioritize, multitask, and stay organized.
- Conflict resolution skills.
Job ID: 523387778
Originally Posted on: 6/2/2026
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